USPS OIG Report: Oversight of the Retail Lobby Customer Experience in New York 1 District

Background Promoting positive customer retail lobby experiences is a focus area in the U.S. Postal Service‚Äôs Delivering for America plan. Retail lobbies are where many customers interact with the Postal Service, such as when buying stamps or mailing packages. The Postal Service collects data on retail lobby customer experiences, such as cleanliness, transaction times, staff…

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Postal Regulatory Commission approves Postal Service’s launch of USPS Ground Advantage on July 9

June 26, 2023 The Postal Regulatory Commission has approved the Postal Service‚Äôs plan to launch USPS Ground Advantage on July 9. USPS Ground Advantage will provide a simple, reliable, more affordable way to ship packages in 2-5 business days. Pricing for USPS Ground Advantage will reflect a decrease of 1.4 percent compared with predecessor USPS…

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Agenda Item for 9/29/22 USPS/APWU Retail Meeting: Lack of Stamps or Postal Products on Retail Window

From: Lamont Brooks <lbrooks@apwu.org> Date: September 23, 2022 Subject: High Importance: Lack of Stamps or Postal Products on Retail Window -Agenda Item HQ USPS/APWU Retail Meeting 9/29/22 Please disseminate to the field! Please forward me a copy of any e-mail or scanned written correspondence as documentation to management of instances where you are unable to…

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USPS OIG Report: Retail Systems Continuity of Operations

Background The U.S. Postal Service developed an overarching Continuity of Operations (COOP) plan that allows essential business functions to continue when there is a disruption of normal operations. In support of that plan, the Postal Service developed the Retail Systems COOP (Plan) to provide a methodology for continuing retail operations in the event of a…

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USPS: Postage refund policy adjusted for holidays

December 16, 2021 The Postal Service has adjusted its postage refund policy for Priority Mail Express packages and envelopes sent from Dec. 22-25. Under the adjusted policy, postage for Priority Mail Express will not be refunded unless the first delivery attempt or delivery occurs more than two delivery days after the acceptance scan. To submit…

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APWU: Das Issues Remedy Award on PM End of Day Button Case

September 24, 2021 On December 8, 2017, Arbitrator Shyam Das found that the Postal Service was in violation of the parties‚Äô Article 1.6.B Global Settlement Remedy Agreement (GSRA) in Level 18 offices when it created the Postmaster End of Day (PMEOD) button in the Retail System Software (RSS). The PMEOD button allowed postmasters to enter…

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USPS OIG Report: Passport Application Acceptance Operations

Objective Our objective was to assess the Postal Service‚Äôs passport application acceptance operations and identify opportunities for improvement. Since 1975, the Postal Service has leveraged its expansive retail network to accept passport applications on behalf of the U.S. Department of State (State Department). The State Department is primarily responsible for nationwide passport services. This includes…

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