USPS OIG Report: Retail Systems Continuity of Operations

Background The U.S. Postal Service developed an overarching Continuity of Operations (COOP) plan that allows essential business functions to continue when there is a disruption of normal operations. In support of that plan, the Postal Service developed the Retail Systems COOP (Plan) to provide a methodology for continuing retail operations in the event of a…

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USPS: Postage refund policy adjusted for holidays

December 16, 2021 The Postal Service has adjusted its postage refund policy for Priority Mail Express packages and envelopes sent from Dec. 22-25. Under the adjusted policy, postage for Priority Mail Express will not be refunded unless the first delivery attempt or delivery occurs more than two delivery days after the acceptance scan. To submit…

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APWU: Das Issues Remedy Award on PM End of Day Button Case

September 24, 2021 On December 8, 2017, Arbitrator Shyam Das found that the Postal Service was in violation of the parties’ Article 1.6.B Global Settlement Remedy Agreement (GSRA) in Level 18 offices when it created the Postmaster End of Day (PMEOD) button in the Retail System Software (RSS). The PMEOD button allowed postmasters to enter…

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USPS OIG Report: Passport Application Acceptance Operations

Objective Our objective was to assess the Postal Service’s passport application acceptance operations and identify opportunities for improvement. Since 1975, the Postal Service has leveraged its expansive retail network to accept passport applications on behalf of the U.S. Department of State (State Department). The State Department is primarily responsible for nationwide passport services. This includes…

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Postal Bulletin: A U.S. Passport is Your Key to International Travel

The U.S. Department of State’s Passport Services Directorate issues U.S. passports to traveling Americans. Passports are a request to foreign governments to permit you to travel, and also allow you to re-enter the United States. A passport book or card is proof of identity and U.S. citizenship. U.S. citizens can use each as follows: The…

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USPS OIG Report: Stamps, Money Orders, and Cash – Phoenix, AZ 

Background This report presents the results of our self-initiated audit of Stamps, Money Orders, and Cash – Phoenix, AZ, Main Office and Northeast Station. Both sites are in the Arizona – New Mexico District of the WestPac Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control…

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USPS OIG Report: Stamps, Money Orders, and Cash – Minneapolis

Background The Minneapolis Main Post Office is located in the Northland District of the Central Area. OIG data analytics identified Minneapolis Main Post Office as having a large stamp inventory of approximately $3 million. Our objective was to determine whether the Minneapolis Main Office properly accounted for stamps, money orders, and cash. Findings We determined…

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