APWU: RCAS to Be Available on SSK Beginning Late June

From: Lamont Brooks <lbrooks@apwu.org> Sent: Tuesday, June 23, 2020 1:47 AM To: APWU National Officers Subject: Notification No. GCCC20200285 RCAS to Be Available on SSK Beginning Late June Notification to the APWU on retail customers scheduling new passport appointments via Self-Service Kiosk: This letter is in further reference to the enclosed Postal Service notice dated…

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USPS OIG Report: Stamp Count Analysis

Objective We issued a series of reports between September 2016 and June 2017 on Postal Service stamp, money order, and cash inventory accountability at 10 post offices. Also, in April 2018, we performed a nationwide audit of the design and effectiveness of internal controls over stamp stock accountabilities. As a result of these audits, management…

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USPS revises RCE survey due to social distancing concerns

From: Lamont Brooks <lbrooks@apwu.org> Sent: Friday, June 5, 2020 4:48 PM To: APWU National Officers Subject: HIGH IMPORTANCE Notification No. GCCC20200214 USPS to Resume RCE Shops May 26 – Reassigned PLEASE SHARE WITH YOUR APWU LOCAL LEADERS AND RETAIL CLERKS. In anticipation of a national grievance the postal service made revisions under COVID-19 and included…

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USPS: RCE (Mystery) Shops Resume May 26th

Retail Customer Experience (RCE) shops (formerly referred to as Mystery Shopper Program) will resume May 26th. The use of the mobile Point of Sale (mPOS) and Lobby Assistants will continue to be suspended where it requires close customer contact. Additionally, the RCE survey has been revised to allow an additional response option to the shopper…

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USPS Mandatory Stand-Up Talk: Retail lobby equipment — social distancing (4/25/20)

On a daily basis, our customers transact business using our self-service kiosks (SSKs). Providing retail access as well as safeguarding the well-being of our customers is a high priority, especially in response to the Coronavirus Disease 2019 (COVID-19). To ensure the health of our employees and customers, we are continuing to follow recommended guidance and…

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USPS: Use DPDI tool to log payment device inspections

USPS has introduced a tool to help employees log the payment device inspections that are required each day at Post Offices and other retail locations. Employees must perform these inspections to identify tampering, including the presence of skimmers — small, hard-to-detect devices that fraudsters attach to credit card readers to steal information. The new Daily…

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USPS: Sites add scanning capabilities for cards

USPS recently added technology at retail locations that provides employees with the capability to scan government identification cards with two-dimensional barcodes. Postal Service locations with Retail Systems Software (RSS) and mobile Point of Sale (mPOS) equipment can now scan these cards. The scans are required for Hold Mail and change of address requests. Scanning the…

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USPS OIG Report: No-Fee Post Office Boxes

Objective The Postal Service offers no-fee post office (PO) box service to customers who do not receive any form of carrier delivery. Customers apply for the no-fee PO box service by completing an application and providing identification to a Postal Service employee. Retail personnel determine customer eligibility and enter data into the Web Box Activity…

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