USPS OIG Report: Mail Delivery and Customer Service Operations – Houston

Background This report responds to a request from U.S. Representative Lizzie Fletcher, 7th Congressional District of Texas, to evaluate select mail delivery and customer service operations and determine if internal controls are effective at the Ashford West and Westbury Stations in Houston, TX. Representative Fletcher’s June 2021 request specifically mentioned lost mail and the removal…

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Same-day local delivery – USPS Connect pilot begins in Texas

July 19, 2021 The Postal Service has launched a USPS Connect Local pilot for small-business customers in Houston and Dallas to provide local-to-local, same-day or next-day package delivery at affordable rates. USPS Connect Local is part of a broader USPS Connect program that will be piloted in stages to help businesses of all sizes meet…

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PMG DeJoy thanks Gulf Coast employees for recent efforts

Postmaster General Louis DeJoy recently visited the Gulf Coast to thank employees for their work to improve service and to express his appreciation for their efforts to help customers recover from Hurricane Laura.At the North Houston Processing and Distribution Center, DeJoy discussed the Postal Service’s success at reducing late trips and delayed inventory — two…

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NALC: Housing information now available for 2015 Houston ‘Rap Session’

April 07, 2015 Rap session participants may now begin making their hotel reservations for the NALC’s 2015 National Conference—better known as a “rap session”—which will be held July 17-19 in Houston. Rap session registration will take place on Friday, July 17, with workshops scheduled for Saturday, July 18, and the conference session itself on Sunday,…

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Video: Houston USPS workers not getting paid on time

Employees of a mail processing facility at the center of customer complaints say mail delivery isn’t the only thing being delayed there By Jeff Ehling – January 6, 2014 HOUSTON (KTRK) — Houston post office employees say they are not getting paid on time. It’s happening at a Houston mail processing facility that has been…

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Southmore Post Office has been Saved!

WE SAVED THE POST OFFICE—The historic Southmore Post Office has been saved and will continue as a full service Post Office in the 18th Congressional District, announced Congresswoman Sheila Jackson Lee “I am pleased that the Postal Service’s facility review process worked and resulted in a positive outcome. The Postal Service process listened to the…

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