Is Critical Knowledge Lost When Employees Leave the Postal Service?

Project Title: Postal Service Knowledge Continuity Start Date: Monday, October 4, 2021 Estimated Report Release Date: April 2022 During fall 2020, the Postal Service initiated a series of phased organizational changes to improve its ability to implement strategies and drive success. As a result of these changes, a reduction-in-force occurred in affected areas for several…

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USPS OIG Report: Operational Changes to Mail Delivery

Objective This report responds to an August 7, 2020, congressional request regarding concerns that Postmaster General Louis DeJoy’s modifications to U.S. Postal Service staffing and policies had an adverse effect on Postal Service operations, leading to slower and less reliable mail delivery. This report also responds to a number of recent similar congressional requests. We…

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