USPS Mandatory Stand-Up Talk: Handling mail for temporarily closed businesses (4/30/20)

“In an effort to best serve our business customers, we are continuing to temporarily modify how we handle mail that must be returned to the delivery office due to a full box or a business not being open to receive delivery for an extended period. Current postal policy during the pandemic is to return the…

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USPS OIG Report: Mail Delivery & Customer Service Operations

Milam Dairy Annex, Miami, FL Background The Milam Dairy Annex is in the South Florida District of the Southern Area. The delivery unit has 38 city routes delivered by 45 full-time city carriers and 34 city carrier assistants. The unit also has 18 clerks. Forty-two percent of the unit’s delivery points are businesses. We chose…

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USPS OIG Report: Contract Delivery Service Costs

Background The U.S. Postal Service uses contracted delivery suppliers to support mail delivery needs and ensure it meets its universal service obligation. CDS is a contractual agreement between the Postal Service and an individual or company for the delivery and collection of mail for customers. CDS is considered one of the Postal Service’s three primary…

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OIG: Are underground delivery systems realistic options for moving packages quickly?

Delivery companies are literally digging deeper to develop new systems for getting packages quickly to customers with one futuristic idea having roots in the past. Amazon received a patent for a system to deliver goods via a dedicated network of underground tunnels, according to recent news reports. The 33-page application lays out the specifications for…

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LTE: Impressed with Veterans Administration, US Postal Service speed

Letter to the Editor – Jan 21, 2017 DEAR EDITOR: I am a disabled veteran and depend on the Veterans Administration to provide my pharmacy when needed. I see local cardiologists at the Lima St. Rita’s Medical Center and they provide me with prescriptions for the medications that I need to treat my conditions. Last…

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USPS: Video tracks holiday parcel from order to delivery

A new video from the Denver Post tracks a package from order to delivery, demonstrating the Postal Service’s important role in online commerce. The 3-minute segment begins with technology reporter Tamara Chuang ordering microwave popcorn from Quinn Snacks, a natural food company in Boulder, CO, that ships with USPS. A Postal Service employee later collects…

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USPS has announced its holiday schedule for Post Offices

• Christmas Eve and New Year’s Eve. Post Offices nationwide will be open Saturday, Dec. 24, but many will shorten retail lobby hours and close at noon. Post Offices will be open regular hours Saturday, Dec. 31. Mail delivery will be unaffected. Revised hours will be posted at each Post Office. USPS is encouraging commercial…

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Informed Delivery: USPS using technology to gain customers (audio)

The Postal Service is using technology to bridge the divide between physical mail and the digital world, New Products and Innovation VP Gary Reblin says. For example, Informed Delivery — a My USPS service now being tested — sends customers an email each morning with images of the mail and packages they’ll receive later that…

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