USPS OIG Report: Mail Delivery, Customer Service, and Property Conditions – Portland, OR

Background This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Piedmont Station in Portland, OR (Project Number 22-030). The Piedmont Station is in the Idaho-Montana-Oregon District of the WestPac Area and services ZIP Code 97211, which services about 31,531 people and is considered to…

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USPS OIG Report: Stamp Inventory, Financial Differences, and Voids – Panorama City, CA

Background This report presents the results of our self-initiated audit of cash and stamp inventory, financial differences, and postage validation imprinter (PVI) label voids – Panorama City, CA, Branch Office (Project Number 21-271). This site is located in the California 3 District of the WestPac Area. This audit was designed to provide U.S. Postal Service…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Las Vegas

Background The Sunrise Station is in the Nevada – Utah District of the WestPac Area. The unit has 69 city routes which are delivered by 83 full-time city carriers, four part-time flexible carriers, and 19 city carrier assistants. The Sunrise Station also has 10 full-time clerks and seven postal support employees. We chose the Sunrise…

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USPS OIG Report: Stamps, Money Orders, and Cash – Las Vegas

Background The Las Vegas, NV, James Brown Jr. Station is in the Nevada – Utah District of the WestPac Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control risks at Postal Service locations. OIG data analytics identified this site as having large retail floor stamp inventory…

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USPS OIG Report: Stamps, Money Orders, and Cash – Phoenix, AZ 

Background This report presents the results of our self-initiated audit of Stamps, Money Orders, and Cash – Phoenix, AZ, Main Office and Northeast Station. Both sites are in the Arizona – New Mexico District of the WestPac Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control…

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USPS OIG Report: Mail Delivery and Customer Service Operations – Castle Rock, CO

Background The Castle Rock Main Post Office (MPO) is in the Colorado/Wyoming District of the WestPac Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning, mail delivery, and customer service operations risks at the Castle Rock MPO. The unit has 33 city routes which are delivered by…

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USPS OIG Report: Stamps, Money Orders, and Cash – Burbank, CA

Background Both the Burbank, CA, Main Office and Downtown Station sites are in the California 3 District of the WestPac Area. OIG data analytics identified these two sites as having large retail floor stamp inventory count shortages from October 1, 2019 through January 31, 2021. Retail associates who work at window services do not have…

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