significant negative service impacts

USPS OIG’s Oversight of the Postal Service’s Delivering for America Plan

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Our Perspective The U.S. Postal Service released a 10-year strategic plan, titled Delivering for America (DFA), in March 2021 to address continuing annual financial losses, unmet service performance goals, and diminishing market relevancy as consumer behaviors have changed. Through its DFA plan, the Postal Service intends to realize service excellence and financial sustainability. While progress … Read more

USPS OIG Report: Operational Changes to Mail Delivery

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Objective This report responds to an August 7, 2020, congressional request regarding concerns that Postmaster General Louis DeJoy’s modifications to U.S. Postal Service staffing and policies had an adverse effect on Postal Service operations, leading to slower and less reliable mail delivery. This report also responds to a number of recent similar congressional requests. We … Read more