USPS OIG Report: Package Tracking Messaging

Posted on May 15, 2023May 15, 2023 by 21cpw

Background The Postal Service provides customers the ability to track the status of their packages online at USPS.com using the USPS Tracking® website. Examples of messages displayed for customers are “Arrived at USPS Facility”, “In Transit to Next Facility”, “Departed USPS Facility”, or “Out for Delivery”. The Postal Service also provides certain tracking definitions on…

USPS OIG: Where’s My Mail?

Posted on May 28, 2020May 28, 2020 by 21cpw

USPS OIG Blog – May 26, 2020 With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail. With the Postal Service solely responsible for mail delivery, it’s almost…