This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Piedmont Station in Portland, OR (Project Number 22-030). The Piedmont Station is in the Idaho-Montana-Oregon District of the WestPac Area and services ZIP Code 97211, which services about 31,531 people and is considered to be an urban community. We chose the Piedmont Station based on the number of stop-the-clock (STC) scans occurring at the delivery unit, rather than at the customer’s delivery address.
Objective, Scope, and Methodology
Our objective was to evaluate mail delivery, customer service, and property conditions at the Piedmont Station in Portland, OR.
Finding #1: Package Scanning
Employees improperly scanned 12,355 packages at the delivery unit rather than at the customer’s address between August and October 2021
Finding #2: Truck Arrival Scanning
Employees at the Piedmont Station did not scan incoming trailer/truck barcodes as required.
Finding #3: Property Conditions
We found safety and maintenance issues at the Piedmont Station including fire extinguishers that had not been inspected and which were not easily accessible. We also identified blocked exit route doors and pieces of the ceiling missing in the loading dock area.
Source: USPS Office of Inspector General