Background The Newark Post Office is in the Delaware-Pennsylvania 2 District of the Atlantic Area. The delivery unit has 61 city routes which are delivered by 72 full-time carriers and 25 city carrier assistants. The delivery unit also has one rural route which is delivered by one regular rural carrier, one rural carrier associate, and…
Background The Carrier Sections is in the Ohio 1 District of the Central Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning, mail delivery, and customer service operations risks at the Carrier Sections. The delivery unit has 34 city routes delivered by 37 full-time carriers, one part-time…
Background This report presents the results of our self-initiated audit of Mail Delivery and Customer Service Operations at the East Stroudsburg Post Office, in East Stroudsburg, PA. The East Stroudsburg Post Office is in the Delaware-Pennsylvania 2 District of the Atlantic Area. This audit was designed to provide U.S. Postal Service management with timely information…
Background The Olathe, KS, East Branch is in the Mid-America District of the Central Area. The delivery unit has 12 city routes, which are delivered by 13 full-time carriers and one city carrier assistant. The delivery unit also has 26 rural routes, which are delivered by 22 rural carriers and 17 rural carrier assistants (RCA)….
USPS has begun rolling out its Customer 360 platform at Consumer Affairs offices, Customer Care Centers and Post Offices. Customer Care Centers in Troy, MI, and Edison, NJ, along with Post Offices in Capital Metro Area, have been testing the new tool — called C360 — for several months. C360 is part of the Postal…
Background Social media has revolutionized the world of communication and commerce. It is increasingly used by billions of people around the globe to interact with each other, access information, and recommend products and services. It is now a common practice for companies and organizations to use social media to not only market products and services,…
