PMG Steiner emphasizes the importance of service during tour of USPS facilities

September 10, 2025 Postmaster General David Steiner visited nine USPS facilities in Colorado and Texas last month, part of his focus on strengthening the organization’s service to the American public. At each stop on his tour, Steiner met with employees and discussed his priorities for the Postal Service, including operating in a financially sustainable manner, … Read more

USPS OIG Report: Service Performance During the FY 2025 Peak Mailing Season

Postal Service management agreed with the monetary impact and five recommendations and disagreed with five recommendations.

USPS to implement second phase of service standard refinements

Service standards indicate the expected number of days for delivery after a mailpiece is accepted by USPS.

USPS: New employee video message focuses on delivery, retail

July 12, 2023 Postmaster General Louis DeJoy’s latest employee video message focuses on efforts to improve USPS delivery and retail operations. Under the Delivering for America plan, USPS is establishing more than 400 sorting and delivery centers that will allow the organization to expand its offerings and provide more reliable, affordable service. As DeJoy explains, … Read more

USPS OIG Report: Flats Cost Coverage

Background Flat-shaped mail, or “Flats”, refers to large envelopes, magazines, and other flexible, rectangular mail that meet certain criteria. The Postal Service processes Flats using automated mail processing equipment and manually, as necessary. Each class of U.S. mail is legally required to cover its costs. The Postal Service has been challenged with processing Flats in … Read more