Sorting and Delivery Centers

USPS: Second customer experience pilot begins – 16 S&DCs are taking part in the 90-day program

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April 28, 2026 USPS has launched a second Customer Experience Vision Activation pilot program at 16 sorting and delivery centers. The 16 participating facilities, known as S&DCs, are: • Atlantic Area: Charlottesville, Hampton, Richmond and Woodbridge in Virginia; • Central Area: Bowling Green and Owensboro in Kentucky and Huntington and Martinsburg in West Virginia; • Southern Area: Panama City, Gainesville, Lakeland … Read more

USPS OIG Report: Route Scheduling at Sorting and Delivery Centers

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Background As part of its $40 billion investment under the Delivering for America (DFA) plan, the U.S. Postal Service is transforming its infrastructure, including consolidating local delivery and sorting operations into centrally located sorting and delivery centers (S&DC). To determine if relocating operations to S&DCs is feasible and financially sound, the Postal Service conducts financial … Read more

USPS: Customer experience pilot program at four S&DCs concludes

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This pilot measured service requests, customer satisfaction and employee availability. The goals are based on tenets of the Delivering of America plan and focus on caring about the customers while empowering employees who are providing service.

USPS puts new sorting and delivery centers on display to news media and employees

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Since 2021, there have been more than 1,700 new delivery vehicles assigned to S&DCs, and more than 57,000 delivery vehicles have been put into service nationwide.

USPS OIG Report: Measuring Performance of Sorting and Delivery Centers

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The objective of this audit was to evaluate whether the Postal Service established and met operational goals for the implementation of S&DCs.