USPS OIG Report: Sales and Marketing Key Performance Indicators

Objective The objective of our audit was to identify and evaluate key performance indicators the U.S. Postal Service uses to evaluate and measure the effectiveness of its sales and marketing strategies. The Postal Service collected $70.6 billion in revenue in fiscal year (FY) 2018 — $56.5 billion from commercial customers and $12.6 billion from its…

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USPS OIG: Delivery Scanning Issues

U.S. Postal Service delivery points are increasing each year. Package volumes are rising steadily as well. And so are customer expectations. This paradigm tends to lead to an increase in customer complaints, especially when delivery performance doesn’t meet expectations. Given these pressures, we are seeing an increasing risk in the areas of delivery and retail…

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APWU and USPS Extend Moratorium on Private Retail Outlets

Web News Article #: 14-2018 02/13/2018 – In an effort to protect against further contracting out of retail operations and defend the integrity of customer service and our jobs, the APWU secured a Memorandum of Understanding (MOU) in the 2015 Collective Bargaining Agreement that imposed a moratorium whereby the Postal Service could not expand any…

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APWU: Work Clothes and Uniform Annual Allowance for PSEs

Web News Article #: 247-2016 11/30/2016 – On an annual basis, Postal Support Employees who are assigned as PSE Sales/Service and Distribution Associates, D/A 81-4, will be eligible to purchase three (3) Type 2 shirts worn by employees assigned for retail operations. There is an allowance of up to $42.00 per shirt. This ONLY applies…

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Postal Service retail sites testing receipt ads

Postal Service retail sites are testing the effectiveness of advertising on paper receipts. More than 200 sites across the nation are determining if ads on the back of standard receipts can raise awareness of USPS products and help cut printing costs. The test includes URLs to help track the number of visits to the My…

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Monhegan postal service is more than mail, islanders say

USPS proposed cut to hours could undermine island independence By Laurie Schreiber – January 20, 2015 MONHEGAN PLANTATION — Islanders are concerned about a cutback in hours and pay for the worker who handles retail operations at their island post office. And they’re also concerned the U.S. Postal Service might one day cut its budget…

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