Postal Bulletin: November is HAZMAT Awareness Month

To protect the health and safety of our employees and the general public, the Postal Service™ has developed specific procedures for safeguarding, identifying, handling, and delivering hazardous materials (HAZMAT). Since there have been several recent incidents of non-mailable HAZMAT in the mailstream, November has been designated “HAZMAT Awareness Month” to highlight these issues. Incidents, including…

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USPS OIG: FY 2019 Delivery and Retail Response Team Follow-Up Analysis

Objective Our objective was to evaluate recent delivery and scanning performance for selected U.S. Postal Service delivery units we audited in fiscal year (FY) 2019. We audited seven of these units based on carriers returning late to the office and 11 units based on the number of package scans performed at the unit instead of…

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USPS, FBI team up to expand fingerprinting locations

USPS is working with the Federal Bureau of Investigation to offer fingerprinting services at more Post Offices across the nation. The fingerprinting program, which launched in 2018 at two offices in Washington, DC, is now available at more than 80 locations nationwide and has generated approximately $1 million in revenue. “This is an amazing accomplishment…

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Maintaining Rural Retail Networks: Best Practices Abroad and Implications for USPS

March 25, 2020 (RISC-WP-20-003) To maintain their rural networks of post offices, some foreign posts have reduced hours, outsourced post office operations, or generated various forms of non-postal revenue. The Postal Service is legally entitled to request a $460 million annual subsidy from Congress for retail operations but has chosen not to do so since…

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USPS OIG Report: Sales and Marketing Key Performance Indicators

Objective The objective of our audit was to identify and evaluate key performance indicators the U.S. Postal Service uses to evaluate and measure the effectiveness of its sales and marketing strategies. The Postal Service collected $70.6 billion in revenue in fiscal year (FY) 2018 — $56.5 billion from commercial customers and $12.6 billion from its…

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USPS OIG: Delivery Scanning Issues

U.S. Postal Service delivery points are increasing each year. Package volumes are rising steadily as well. And so are customer expectations. This paradigm tends to lead to an increase in customer complaints, especially when delivery performance doesn’t meet expectations. Given these pressures, we are seeing an increasing risk in the areas of delivery and retail…

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APWU and USPS Extend Moratorium on Private Retail Outlets

Web News Article #: 14-2018 02/13/2018 – In an effort to protect against further contracting out of retail operations and defend the integrity of customer service and our jobs, the APWU secured a Memorandum of Understanding (MOU) in the 2015 Collective Bargaining Agreement that imposed a moratorium whereby the Postal Service could not expand any…

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APWU: Work Clothes and Uniform Annual Allowance for PSEs

Web News Article #: 247-2016 11/30/2016 – On an annual basis, Postal Support Employees who are assigned as PSE Sales/Service and Distribution Associates, D/A 81-4, will be eligible to purchase three (3) Type 2 shirts worn by employees assigned for retail operations. There is an allowance of up to $42.00 per shirt. This ONLY applies…

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