USPS OIG Report: Accuracy of Grievances in the Grievance and Arbitration Tracking System – Houston District

Objective Our objective was to assess the accuracy of grievances recorded in the Grievance and Arbitration Tracking System (GATS) for the Houston District. The Postal Service defines a grievance as a dispute, difference or disagreement between parties or a complaint lodged by a party regarding wages, hours or conditions of employment. The grievance process allows…

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APWU: Lead Clerk Duty Assignments and TACS Training and Duties Dispute settled

In this dispute initiated by the American Postal Workers Union (APWU), there were three issues considered. In case Q15C-4Q-C18000314 the issue was, “whether employees occupying Lead Clerk duty assignments and who perform timekeeping duties must be given access to the Enterprise Resource Management System (eRMS).” The issues in case #Q15C-4Q-C18273555 were 1) whether the February…

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USPS: New Hours for TACS Help Desk

The Postal Service is changing the hours for its Time and Attendance Collection System (TACS) Help Desk. Beginning Saturday, July 21, the hours of operation will be from 6 a.m.-6 p.m. Central time, Monday-Saturday. The TACS Help Desk is closed Sundays. If you have questions after hours, call 855-411-8227 to leave a message or send…

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USPS OIG Report: Delivery Charge Codes

Objective The U.S. Postal Service maintains city carrier labor cost data in its Time and Attendance Collection System (TACS). However, this TACS data does not generally associate labor costs with specific mail products and services. Therefore, the Postal Service relies on data from statistical sampling systems, such as the In-Office Cost System (IOCS) and the…

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USPS OIG Report: Accuracy of In-Office Cost System Data

Objective Our objective was to assess the accuracy and reliability of In-Office Cost System (IOCS) telephone readings. The IOCS is the primary probability sampling system used by the U.S. Postal Service to attribute the labor costs of clerks, mail handlers, city carriers, and supervisors related to the handling of mail of all classes and rate…

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USPS OIG: Customer Service Operations Efficiency – Chicago District

Audit Report – MS-AR-15-005 – 04/28/2015 Background In March 2010, the U.S. Postal Service unveiled a comprehensive action plan for the next decade to increase efficiency and address the elements of managing costs under its control. To this end, the U.S. Postal Service uses a customer service variance model to monitor retail customer service workhours…

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