Background Promoting positive customer retail lobby experiences is a focus area in the U.S. Postal Service’s Delivering for America plan. Retail lobbies are where many customers interact with the Postal Service, such as when buying stamps or mailing packages. The Postal Service collects data on retail lobby customer experiences, such as cleanliness, transaction times, staff…
Background This report presents the results of our performance of the procedures agreed upon by the Office of the Chief Financial Officer of the U.S. Office of Personnel Management (OPM). The report responds to the U.S. Office of Management and Budget’s requirements to assist the OPM in assessing the reasonableness of employee withholdings and U.S….
Background Surface Transfer Centers are facilities where mail and packages are received in containers for consolidation and staging to be loaded and transported to other facilities. These transfer centers also serve as a concentration point to consolidate mail volume and reduce the number of trips needed to transport mail. They are strategically located in a…
Attached are two pages buried in the USPS OIG Spring 2023 Semiannual Report to Congress that may be of interest to some. Whistleblower Reprisal Investigations – 87 allegations received: During this reporting period, there were no substantiated allegations of whistleblower retaliation. Wow. In fact, only four OIG investigations were even initiated. The whistleblower protection promised…
The Postal Service weathered enormous challenges since the turn of the new millennium, including the 9/11 and anthrax attacks, the Great Recession, and the COVID-19 pandemic. Declining mail volume accelerated by electronic diversion strained USPS finances, and the agency made substantial investments in its package business. Efforts to restore the Postal Service to financial health…
