USPS revises RCE survey due to social distancing concerns

From: Lamont Brooks <lbrooks@apwu.org> Sent: Friday, June 5, 2020 4:48 PM To: APWU National Officers Subject: HIGH IMPORTANCE Notification No. GCCC20200214 USPS to Resume RCE Shops May 26 – Reassigned PLEASE SHARE WITH YOUR APWU LOCAL LEADERS AND RETAIL CLERKS. In anticipation of a national grievance the postal service made revisions under COVID-19 and included…

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USPS: RCE (Mystery) Shops Resume May 26th

Retail Customer Experience (RCE) shops (formerly referred to as Mystery Shopper Program) will resume May 26th. The use of the mobile Point of Sale (mPOS) and Lobby Assistants will continue to be suspended where it requires close customer contact. Additionally, the RCE survey has been revised to allow an additional response option to the shopper…

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USPS: Retail employees share best practices

When it comes to satisfying customers, the Tobyhanna, PA, Post Office has a secret weapon — its employees, who regularly rank highly on the Postal Service’s Retail Customer Experience service evaluation. The program sends independently contracted “mystery shoppers” to Post Offices to evaluate customer service. Shoppers then document their experiences by completing a questionnaire for…

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USPS transforms ‘mystery shopper’ program

USPS has improved its “mystery shopper” program to simplify the evaluation process and help Post Offices address customer service issues as soon as they occur. The program — officially known as the Retail Customer Experience (RCE) — sends independently contracted mystery shoppers to Post Offices to evaluate customer service. Shoppers then document their experiences by…

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USPS awards contract to Vantiv for debit and credit payment processing services

United States Postal Service Selects Vantiv for Complete Suite of Omni-Channel Solutions Contract awarded to Vantiv for both debit and credit payment processing services CINCINNATI, June 16, 2015 – Vantiv, Inc. (NYSE: VNTV), a leading provider of payment processing services and related technology solutions for merchants and financial institutions of all sizes, announced today that…

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USPS: Perfect scores – Antioch, Illinois Post Office is a leader in customer service

The Antioch, IL, Post Office recently received its 37th consecutive perfect score on the Retail Customer Experience (RCE) survey, one of the Postal Service’s top tools to measure the quality of its customer service. This places Antioch third in the nation behind the Hazlehurst, GA, Post Office, which has 40 perfect scores, and the Middlebury,…

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