USPS OIG: Express or Bust

You get what you pay for with Priority Mail Express, the U.S. Postal Service’s fastest mail product. It’s not cheap, but it comes with a money-back guarantee should USPS fall short of the promised one- or two-day delivery. The nationwide service performance goal for Priority Mail Express is 96.85 percent on time. However, it’s falling…

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USPS OIG Report: Oversight of the Postal Service’s Uniform Program

Objective Each year over 301,000 Postal Service employees participate in the Uniform Program. As part of the program, eligible employees, such as letter carriers, window clerks, and postal police officers, are issued a Uniform Allowance Purchase Card (UAPC) to purchase approved uniform items from licensed vendors. In calendar years (CY) 2016 to 2018, there were…

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USPS OIG Report: Assessment of the USPS’s Service Performance and Costs

Objective Costs for the Postal Service to process, transport, and deliver mail are outpacing its revenue and it faces considerable pressure to reduce costs without harming service. We set out to determine how service performance has trended for all mail classes and compared that performance to cost trends over the last five years. We analyzed…

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USPS OIG Report: High Throughput Package Sorter at the Queens P&DC

Objective Our objective was to evaluate the performance and functionality of the Postal Service’s High Throughput Package Sorter (HTPS) at the Queens, NY, Processing and Distribution Center (P&DC) and determine whether planned transportation savings were realized. In February 2017, the Postal Service approved about $32.5 million for the purchase of its second HTPS machine to…

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USPS OIG Report: Highway Contract Route (HCR) Optimization Cost Savings

Objective Our objective was to evaluate the Postal Service’s Highway Contract Route (HCR) Optimization Cost Savings methodology and the accuracy of reported savings for fiscal year (FY) 2017. The Postal Service implemented the Zero Base HCR initiative in FY 2014 (renamed HCR Optimization in FY 2017) to reduce surface transportation costs by identifying, adjusting, and…

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NLRB Decision – Nasty Postmaster Fired a CCA for Filing Grievances

A nasty postmaster in Katy, Texas fired a CCA for filing grievances. This type of boss exists in too many post offices! This story had a happy ending. The NLRB went to bat for her. REMEDY Having found that the U.S.P.S. committed unfair labor practices, it is ordered to cease and desist and to take…

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USPS OIG: Northeast Area Site Security Review

Objective Our objective was to determine whether the U.S. Postal Service established and implemented effective environmental and physical security controls according to Postal Service policy at the [redacted] Processing and Distribution Center (P&DC). The Postal Service has the mail processing resources, information technology (IT) network, and transportation infrastructure to deliver mail to every residential and…

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USPS OIG Report: Delayed Mail at the Denver P&DC

Objective The objective of our audit was to determine the cause of mail processing delays reported at the Denver, CO, Processing and Distribution Center (P&DC). The Postal Service reports mail processing delays when mail is not processed in time to meet its established delivery or when mail is processed but not on the dock in…

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