Background As part of its network modernization plan, the U.S. Postal Service launched nationwide efforts to streamline transportation and mail processing, including consolidating and centralizing processing operations into regional facilities. As part of these changes, mail previously sorted in South Dakota is now routed to processing facilities outside the state. Subsequently, numerous customers in South … Read more
Background U.S. Postal Service customers submit complaints about missing packages more than any other issue, with 5 million missing package complaints submitted in fiscal year 2025. When packages go missing, customers turn to the Mail Recovery Center (MRC), which is the Postal Service’s lost and found. It handles “dead mail” — packages that cannot be … Read more
Background The U.S. Postal Service processed 1.1 billion transactions across 31,000 retail locations in fiscal year (FY) 2025. Nearly half of these transactions were “non-revenue,” such as package pickup or change of address, that required staff time but no customer payment. Non-revenue transactions grew by 11 percent over the last five years, compared to a … Read more
September 1, 2026 SYRACUSE, NEW YORK – Delos Thurston, age 28, of Clinton, New York, was sentenced on August 27, 2026, to 3 years’ probation for money order fraud. First Assistant United States Attorney John A. Sarcone III and Matthew M. Modafferi, Special Agent in Charge of the Northeast Area Field Office of the United … Read more
August 28, 2026 TOPEKA, KAN. – A former Kansas postmaster pleaded guilty to falsifying money orders in order to embezzle from the U.S. Postal Service (USPS). According to court documents, Sierra Werth, 32, of Quinter pleaded guilty to one count of misappropriation of postal funds. In January 2025, the U.S, Postal Service determined the post … Read more
Background The U.S. Postal Service is undergoing a significant transformation to modernize its network and operations as part of the Delivering for America plan. We have noted variations in impacts to communities across the country, even when the changes themselves have been similar. Differences in workplace culture may help explain regional variations in operational efficiency … Read more
June 25, 2026 The U.S. Postal Service Office of Inspector General (OIG) has released a new audit examining delivery operations across the Virginia District, focusing on facilities in Norfolk, Lynchburg, Suffolk, and Virginia Beach. The review, conducted in February 2026, uncovered systemic problems affecting mail delivery, scanning accuracy, security, and facility conditions. The audit was … Read more
Background The U.S. Postal Service delivers over 108 billion pieces of mail annually, and each piece requires an approved stamp or other payment indicator. Bad actors, however, are increasingly selling, printing, or distributing counterfeit stamps. To combat this threat to its finances and customers, the Postal Service and its primary law enforcement arm, the U.S. … Read more