USPS OIG Report: Facility Condition Reviews — Western Area

Background The U.S. Postal Service has more than 30,000 leased and owned retail facilities nationwide. Over 7,100 of these facilities are in the Western Area. The Post Office lobby is the principal business office of the Postal Service. The lobby’s appearance directly affects the USPS’s image because it is the only close-up view of postal…

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Cleanliness is essential to USPS customer service

Dennis Rosello says cleanliness is essential to customer service. Rosello, a custodian and 19-year USPS employee, helps keep things neat and tidy at the Santa Ana, CA, Processing and Distribution Center, including its retail lobby. “When the place is really clean, there’s a positive effect on the people on the floor,” he says. “It gives…

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USPS: Retail Associate takes pride in the appearance of her retail lobby

Kristin Deshazo takes pride in the appearance of her retail lobby. The Ramona, CA, retail associate knows her customers expect a neat and clean area that has the materials they need to do business with USPS. “I begin each day by checking the lobby to make sure the Priority Mail boxes are fully stocked and…

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USPS OIG Report: Facility Condition Reviews – Northeast Area

Background The U.S. Postal Service has more than 30,000 leased and owned retail facilities nationwide. About 3,851 of these facilities are in the Northeast Area. The Post Office lobby is the principal business office of the Postal Service. The lobby’s appearance directly affects the Postal Service’s image because it is the only close-up view of…

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USPS: Service with a smile – Employees helping millions of customers this week

Employees are helping millions of customers mail their cards and packages at Post Offices and other retail locations this week, the holiday season’s peak period. The Honolulu Main Post Office recently opened “Rudolph’s Express Shipping Shack,” which allows customers with just a few packages to mail them without having to enter the busy retail lobby….

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