increased package volume

USPS OIG Report: Service Performance During the FY 2025 Peak Mailing Season

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Postal Service management agreed with the monetary impact and five recommendations and disagreed with five recommendations.

USPS adjusts Priority Mail Express refund policy for packages shipped from Dec. 22-25

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As it has done for years, the Postal Service will implement a no-refund policy for Priority Mail Express packages shipped from Sunday, Dec. 22, through Wednesday, Dec. 25, under the following two conditions:

USPS OIG Report: Mail Conditions at South Houston Local Processing Center

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Background Our objective for this alert was to determine facility opening procedures and mail conditions at the South Houston Local Processing Center. Each year, increased mail volume during the Postal Service’s peak mailing season — Thanksgiving through New Year’s Eve1 — significantly strains the Postal Service’s processing and distribution network. The Postal Service opens peak … Read more

Priority Mail Express postage refund policy for packages mailed between Dec. 22 and Dec. 25

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December 15, 2022 As it has done for years, the Postal Service will implement a no-refund policy for Priority Mail Express packages shipped from Dec. 22 through Dec. 25 under the following two conditions: • The one-day shipment was mailed between Dec. 22 and Dec. 25 and was delivered, and • Delivery was attempted or … Read more

USPS OIG Report: Embargoes and Redirections at Processing Facilities

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Objective Our objective was to evaluate the operational impacts experienced by the Postal Service before and after the embargoes and redirections at mail processing facilities during the fiscal year (FY) 2021 peak mailing season. Each year, increased mail volume during peak mailing season — November through January — significantly strains the Postal Service’s processing and … Read more

USPS OIG Report: Mail Operations at the Raleigh P&DC

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Background The Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand. To track mail conditions at processing facilities, the Postal Service launched the Mail Condition Visualization (MCV) system in January 2019. … Read more