USPS OIG Report: Supervisor Vacancies

Posted on July 19, 2024July 20, 2024 by 21cpw

Background Front-line supervisors are the first layer of management directly above craft employees and are the leaders who oversee day-to-day operations. Their interactions with employees and customers can influence productivity and morale. Additionally, they significantly contribute to the accomplishment of Postal Service goals, including ensuring customers receive quality service and their mail and parcels on…

USPS OIG Report: First-Line Supervisor Recruitment and Retention

Posted on April 13, 2020April 13, 2020 by 21cpw

Objective First-line supervisors play a critical role in any organization and influence productivity, quality, and employee morale. In the U.S. Postal Service, first-line supervisors significantly contribute to accomplishing Postal Service goals, including ensuring customers receive quality service and their mail and parcels on time and in good condition. For the purposes of our work, we…