USPS OIG Blog: This Old Post Office

It makes no difference what part of the country you’re in, post offices nationwide are in need of upkeep and repair. A majority of post office lobbies we reviewed in the Eastern Area have many of the same problems found in other areas. We are nearly done with our series of audits on postal retail…

 Continue reading

Cleanliness is essential to USPS customer service

Dennis Rosello says cleanliness is essential to customer service. Rosello, a custodian and 19-year USPS employee, helps keep things neat and tidy at the Santa Ana, CA, Processing and Distribution Center, including its retail lobby. “When the place is really clean, there’s a positive effect on the people on the floor,” he says. “It gives…

 Continue reading

OIG Report: Facility Condition Reviews – Eastern Area

Background The U.S. Postal Service has more than 30,000 leased and owned retail facilities nationwide. Over 5,800 of these facilities are in the Eastern Area. The Post Office lobby is the principal business office of the Postal Service. The lobby’s appearance directly affects the Postal Service’s image because it is the only close-up view of…

 Continue reading

OIG Report: Mail Collection Box Management Process – Capital Metro Area

Background Mail collection boxes, first introduced in 1858, are used primarily to collect mail from customers. Nationwide, there were about 153,000 collection boxes at the end of fiscal year (FY) 2016; however, the U.S. Postal Service has been removing under used boxes, with almost 14,000 boxes removed over the past five years. The Postal Service…

 Continue reading