USPS Finishes Third Quarter with Strongest Service Performance in a Year

July 8, 2021 WASHINGTON, DC — The U.S. Postal Service reported third quarter FY 2021 service performance improvements over the second quarter across First-Class Mail, Marketing Mail and Periodicals. The quarter was USPS’s strongest quarterly service performance for all mail categories since the third quarter of FY2020. Third quarter FY2021 (covering the weeks of April…

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USPS OIG: A Traffic Jam of Mail

April 5, 2021 While many of our audit reports are planned in advance, from time to time we respond to situations that require immediate response. Take, for example, the reports of mail delays and wait times up to 15 hours for truck drivers in Cleveland in December 2020. As discussed in our recently released Management…

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USPS OIG Management Alert – Capital and Northern Virginia District Courier Service

Summary The Brentwood and Merrifield post offices and the Curseen-Morris and Merrifield P&DCs left remittance mail unattended and did not supervise courier pick-ups, did not maintain courier logs, and had no caller service standard operating procedures (SOP) for local couriers. These conditions occurred because management did not implement sufficient controls to adequately safeguard and ensure…

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Have New Service Standards Impacted First-Class Mailers?

Project Title: Timeliness of First Class Mail Flats Start Date: June 16, 2015 Estimated Report Release Date: December 2015 In 2011, based on dramatically declining mail volumes and the subsequent excess capacity in its mail processing network, the Postal Service announced plans to revise its service standards, which would enable it to streamline its mail…

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The Postal Service’s lagging performance hurts rural America

By George Landrith – June 25, 2015 In the heartland of America, including Kansas and Missouri, the U.S. Postal Service has been a steady fixture in every American’s life. From the Post Office on Main Street to the postal worker who has delivered mail to our houses for 25 years, the U.S. Postal Service has…

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Cape Girardeau mail-processing change could create delays, postal employees say

By Erin Ragan – March 31, 2015 In a few weeks, mail processing by the U.S. Postal Service will come to an end in Cape Girardeau, which employees of the center say could lead to longer waits for letter and package deliveries. April 18 is the official end date given to employees for mail processing…

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USPS OIG Blog: Network Consolidation – It Takes Two … Phases

Reshaping a postal network doesn’t happen overnight. Especially one built to handle mainly letters and flats and not the tremendous anticipated growth in parcels. The Postal Service is attempting to tackle realignment in two phases, playing out over 4 years. Phase one was completed in 2013 and resulted in 141 consolidations for an expected cost…

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U.S. Postal Service denies curbside mail in Palmer, Bethlehem Township development

Lehigh Valley residents moving into new housing developments soon could find themselves trekking much farther than the curb to retrieve mail. Jason Zerfass, of Palmer Township, is one of them. After receiving mail for a week upon moving into the Maple Shade Estates development in July, his mail delivery suddenly stopped. The U.S. Postal Service,…

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