USPS: Extended Mail Forwarding test

USPS is testing a service that allows customers to pay a fee to have their permanent Change of Address mail forwarded for up to 18 months. Extended Mail Forwarding is geared toward customers who may be displaced temporarily, on extended assignments, or who may not have updated their mailing contacts within the usual mail forwarding…

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USPS: Sites add scanning capabilities for cards

USPS recently added technology at retail locations that provides employees with the capability to scan government identification cards with two-dimensional barcodes. Postal Service locations with Retail Systems Software (RSS) and mobile Point of Sale (mPOS) equipment can now scan these cards. The scans are required for Hold Mail and change of address requests. Scanning the…

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USPS: Package Less Returns option being tested

USPS will test a service that allows customers to ship returns to merchants when they no longer have the original packaging for the item. The Package Less Returns service will be tested at 53 sites in Southern Area’s Dallas District that are equipped with Retail Systems Software (RSS) workstations. The returned merchandise will be shipped…

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USPS: Honolulu District introduces mobile retail unit

Honolulu District introduced a mobile retail unit — a food truck-sized vehicle decked out in USPS colors — at a recent arts fair in Hilo, a town on Hawaii’s Big Island. The unit provided both fairgoers and vendors with a one-stop shipping resource. “Instead of making a separate trip to the Hilo Post Office or…

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USPS OIG Report: No Sale Transactions – Brooklyn, NY, New Lots Station

Background This report presents the results of our self-initiated audit of No Sales Transactions – Brooklyn, NY, New Lots Station. The Brooklyn New Lots Station is in the Triboro District of the Northeast Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control risks at Postal Service…

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USPS: RSS terminals to get new features

USPS is introducing two retail technology features to better serve customers. The first feature, available now, allows retail associates to review package tracking and the status of customer refunds through Retail Systems Software (RSS). The second feature will allow customers to receive electronic receipts. This feature is slated to debut on full-service RSS terminals in…

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USPS to eliminate four Extra Services forms

The Postal Service will eliminate four Extra Services forms at all Retail Systems Software (RSS) sites, including contract postal units that use RSS, beginning Oct. 15. After two successful tests, these color-coded forms are no longer required: PS Form 3804 Return Receipt for Merchandise PS Form 3813 Insured Mail Receipt (domestic only, $500 and under)…

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USPS is testing elimination of four Extra Services forms

The Postal Service has eliminated four Extra Services forms at some Retail Systems Software (RSS) sites. In a test underway at RSS sites in Capital and Northern Virginia districts, these color-coded forms are no longer required: PS Form 3804 Return Receipt for Merchandise PS Form 3813 Insured Mail Receipt (domestic only, $500 and under) PS…

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