November 24, 2025 The Binghamton, NY, Sorting and Delivery Center was the top performer in the first phase of the Postal Service’s Customer Experience Vision Activation 90-day pilot program at four S&DCs across the nation. The Binghamton facility was followed by the S&DCs in Kalamazoo, MI; Oxnard, CA; and Fort Lauderdale, FL. Managers and supervisors … Read more
This pilot measured service requests, customer satisfaction and employee availability. The goals are based on tenets of the Delivering of America plan and focus on caring about the customers while empowering employees who are providing service.
These S&DCs are an integral part of the Postal Service’s Delivering for America plan to create a best-in-class processing and delivery network.
Since 2021, there have been more than 1,700 new delivery vehicles assigned to S&DCs, and more than 57,000 delivery vehicles have been put into service nationwide.
The Postal Service unveiled a new prototype for retail locations in Athens, GA, on Oct. 8, part of the Delivering for America plan’s emphasis on modernizing the organization and improving customer service.
The objective of this audit was to evaluate whether the Postal Service established and met operational goals for the implementation of S&DCs.
As the 120-day period that was agreed upon in the USPS/NPMHU bilateral agreements signed on 4/25/24 has ended – be advised that management is pushing these bilateral agreements forward.
The Postal Service will launch fifteen new sorting and delivery centers (S&DC) around the nation on September 7, 2024.