The small business segment in the U.S. is growing and has a strong potential to generate more revenue for the Postal Service. Consumer expectations are changing, including demands for faster shipping. For small businesses to compete with larger competitors, they need help with speedy and efficient logistics and fulfillment. Additional services and further outreach to…
April 12, 2021 (RISC-WP-21-003) The Postal Service’s more than 31,000 post offices constitute the largest retail network in the U.S. by number of locations, but 42 percent do not generate enough revenue to cover costs of operation. Opportunities exist for the Postal Service to increase revenue or lower costs at post offices without reducing access…
USPS is working with the Federal Bureau of Investigation to offer fingerprinting services at more Post Offices across the nation. The fingerprinting program, which launched in 2018 at two offices in Washington, DC, is now available at more than 80 locations nationwide and has generated approximately $1 million in revenue. “This is an amazing accomplishment…
April 30, 2018 (RARC-WP-18-008) Reverse logistics is not just forward logistics backwards; it is more complex and more expensive. Yet it is becoming more prominent, since return rates for ecommerce purchases are three times higher than for traditional physical retail. The Postal Service handled 148 million return packages in FY 2016, but its share of…
Customers visited post offices an estimated 2.7 billion times in fiscal year (FY) 2016, though most visits did not include a transaction. Instead, customers checked their PO boxes, picked up free shipping materials, or put letters in the collection slot. Post office foot traffic varies widely. The 450 largest locations have on average about as…
