USPS OIG Report: Foreign Posts’ Retirement Asset Investments

The U.S. Postal Service participates in two government-wide pension plans that are administered by the U.S. Office of Personnel Management (OPM): the Civil Service Retirement System (CSRS) and Federal Employees Retirement System (FERS). The assets of these plans are held in one trust fund, the Civil Service Retirement and Disability Fund, and are managed by…

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USPS OIG Report: Advertising Mail – Mail Mix Matters

At $20 billion in FY 2017, advertising mail is a significant source of revenue for the Postal Service. Variation in the mail mix enhances the likelihood that a household will respond positively to an advertising mail piece. What factors influence the “three Rs” — reading, reaction, and response — of advertising mail effectiveness? The OIG…

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USPS OIG Report: What’s Driving Postal Transportation Costs?

The Postal Service’s transportation costs have increased over the last 10 years, despite an overall decline in mail volume and the relaxation of First-Class Mail service standards. Nearly 40 percent of the increase cannot be explained by changes in mail volume and transportation-related inputs alone. While costs in general are expected to increase over time…

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USPS OIG Report: Advertising Effectiveness and Age

* Results of our study showed that regardless of age, physical ads were more effective than digital in leaving a lasting impression. * All age groups processed digital ads more quickly than physical, which could be advantageous with limited attention or time. * There were noteworthy differences in the effectiveness of basic advertising design categories…

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USPS OIG Report: Coordination and Optimization Technologies and Postal Applications

September 6, 2018 (RARC-WP-18-014) Coordination and Optimization Technologies (COTs) — a combination of algorithms, data analytics, machine learning and platform technologies — can make parcels delivery more efficient, flexible and customer-centric. Applications of COTs could help the Postal Service expand the capabilities of its delivery network — paving the way for new parcel services and…

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OIG: USPS Customer Care Centers Need to Improve

The Postal Service’s customer care centers suffer from “long hold-times for customers, abandoned calls, and customer frustration,” an IG white paper has said. The centers, which supplement online information, receive calls about specific matters including tracking a package or scheduling a delivery, as well as for general information and for dealing with complex matters. Of…

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USPS OIG Report: Millennials and the Mail

July 30, 2018 (RARC-WP-18-011) Satisfaction with the Postal Service is similar across generations. Millennials’ ideas for improving their engagement with the Postal Service center on convenience and increasing customization. Living arrangements are an important indicator of Millennials’ perception and level of engagement with the Postal Service. As Millennials come into their economic prime, understanding how…

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Update on the Postal Service’s Share of CSRS Pension Responsibility

May 7, 2018 (RARC-WP-18-009) When Postal Service employees retire under the Civil Service Retirement System (CSRS), somebody has to pay for their pensions. For people who used to work for the former Post Office Department and then later worked for the Postal Service, the federal government and the Postal Service split pension costs. Under the…

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