The Postal Service in the 21st Century: A Recent History

The Postal Service weathered enormous challenges since the turn of the new millennium, including the 9/11 and anthrax attacks, the Great Recession, and the COVID-19 pandemic. Declining mail volume accelerated by electronic diversion strained USPS finances, and the agency made substantial investments in its package business. Efforts to restore the Postal Service to financial health…

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USPS OIG Primer on Postal Reform

The Postal Service Reform Act of 2022 (PSRA) is the culmination of more than a decade’s worth of congressional efforts to pass meaningful reform legislation. The PSRA contains financial reforms intended to improve the Postal Service’s financial sustainability, and operational reforms intended to increase efficiency, accountability, and transparency. The PSRA will have both short- and…

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USPS OIG Report: Value of the Postal Service’s Retail Network for Small Businesses

The small business segment in the U.S. is growing and has a strong potential to generate more revenue for the Postal Service. Consumer expectations are changing, including demands for faster shipping. For small businesses to compete with larger competitors, they need help with speedy and efficient logistics and fulfillment. Additional services and further outreach to…

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USPS OIG Report: Changes in Mail Mix – Implications for Carriers’ Physical Health

The U.S. Postal Service’s package volume and weight have increased as First-Class Mail has declined, representing a change in mail mix. The OIG found a correlation between total package weight and letter carrier injuries. The OIG found that the Postal Service has no specific protocols in place outlining how a carrier should deliver a heavy…

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USPS OIG Report: Inflation and the U.S. Postal Service

The magnitude and immediacy of the impact of high inflation on the Postal Service vary widely according to the category of costs and revenue. For example, inflation has a direct impact on cost-of-living adjustments (COLAs), which are pegged to the inflation rate. Price increases for market dominant products, such as First-Class Mail, are also directly…

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USPS OIG Report: Collection Point Management System

By supporting the Postal Service in monitoring and managing its vast network of collection points, the Collection Point Management System (CPMS) plays a key role in ensuring customers have appropriate access to the postal network and high-quality delivery service. Opportunities exist to enhance the system in ways that would improve the Postal Service’s ability to…

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USPS OIG: Role of the Postal Service in Identity Verification

Verifying identity credentials that individuals provide online, such as name, address, and Social Security Number (SSN), is increasingly important as government experiences higher identity fraud levels. Several potential roles exist for the Postal Service to contribute to government efforts to create and implement more secure identity verification systems. The emergency disbursement of trillions of dollars…

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USPS OIG Report: Trends in New Delivery Points

April 18, 2022 Since FY 2021, the number of delivery points on carrier routes grew by 10 percent. The south and west grew more rapidly than other parts of the country, and growth on rural postal routes far exceeded growth on city routes. Centralized delivery points increased by 23 percent since FY 2011, driven by…

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