USPS OIG Report: Revenue and Costs in the Retail Network

April 12, 2021 (RISC-WP-21-003) The Postal Service’s more than 31,000 post offices constitute the largest retail network in the U.S. by number of locations, but 42 percent do not generate enough revenue to cover costs of operation. Opportunities exist for the Postal Service to increase revenue or lower costs at post offices without reducing access…

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USPS OIG Report: Customer Perceptions During the COVID-19 Pandemic

April 9, 2021 (RISC-WP-21-002) An OIG survey administered during the COVID-19 pandemic found a majority of people across the United States held a favorable view of the Postal Service (91 percent) and agreed or strongly agreed that mail is important (96 percent). Respondents checked and read their mail more frequently in 2020 but sent less…

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USPS OIG: Potential Postal Service Roles in Health and Wellness

March 11, 2021 (RISC-WP-21-001) There are numerous gaps in the health and wellness services made available to Americans, a problem made more critical as a result of the COVID-19 pandemic. Several potential partnership opportunities would allow the Postal Service to help play a larger role in bringing health services to underserved areas in the U.S….

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USPS OIG Report: Generation Z and the Mail

September 22, 2020 (RISC-WP-20-009) Generation Z is familiar with the Postal Service and a majority both send and receive mail and packages. To encourage Generation Z to engage with postal products and services as they transition to adulthood, the Postal Service could identify ways to educate and boost awareness of mail. Generation Z (Gen Z),…

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USPS OIG Report: Package Delivery in Rural and Dense Urban Areas

September 16, 2020 (RISC-WP-20-008) Package delivery in rural and urban environments comes with challenges not experienced in suburban environments, such as numerous apartment buildings in urban areas or long distances between delivery points in rural areas. The Postal Service could make package delivery more efficient by installing more parcel lockers, encouraging larger curbside mailboxes, and…

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Next Generation Connectivity: Postal Service Roles in 5G and Broadband Deployment

September 14, 2020 (RISC-WP-20-007) At a time when the Internet has become vital for telework, distance learning, and telehealth, more than 18 million Americans lack access to broadband service. Several potential partnership opportunities would allow the Postal Service to help bring high-quality broadband to unserved and underserved areas in the U.S. The Internet has dramatically…

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USPS and Emergency Response: A History of Delivering for the American Public

September 10, 2020 (RISC-WP-20-006) As a vital part of the nation’s emergency response structure, the Postal Service ensures that mail operations — a lifeline for impacted communities needing access to medications and essential items — are restored after an emergency or natural disaster. The Postal Service, and the Post Office Department before it, have supported…

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USPS OIG: Reevaluating the Universal Service Obligation

May 6, 2020 (RISC-WP-20-004) The need for a comprehensive review of the postal USO in this country has been discussed for over a decade. Defining a USO that provides clear guidance for a future Postal Service will be a challenging task, as it will need to balance customer needs while still ensuring financial stability of…

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