Next Generation Connectivity: Postal Service Roles in 5G and Broadband Deployment

September 14, 2020 (RISC-WP-20-007) At a time when the Internet has become vital for telework, distance learning, and telehealth, more than 18 million Americans lack access to broadband service. Several potential partnership opportunities would allow the Postal Service to help bring high-quality broadband to unserved and underserved areas in the U.S. The Internet has dramatically…

 Continue reading

USPS and Emergency Response: A History of Delivering for the American Public

September 10, 2020 (RISC-WP-20-006) As a vital part of the nation’s emergency response structure, the Postal Service ensures that mail operations — a lifeline for impacted communities needing access to medications and essential items — are restored after an emergency or natural disaster. The Postal Service, and the Post Office Department before it, have supported…

 Continue reading

USPS OIG: Reevaluating the Universal Service Obligation

May 6, 2020 (RISC-WP-20-004) The need for a comprehensive review of the postal USO in this country has been discussed for over a decade. Defining a USO that provides clear guidance for a future Postal Service will be a challenging task, as it will need to balance customer needs while still ensuring financial stability of…

 Continue reading

Maintaining Rural Retail Networks: Best Practices Abroad and Implications for USPS

March 25, 2020 (RISC-WP-20-003) To maintain their rural networks of post offices, some foreign posts have reduced hours, outsourced post office operations, or generated various forms of non-postal revenue. The Postal Service is legally entitled to request a $460 million annual subsidy from Congress for retail operations but has chosen not to do so since…

 Continue reading

USPS OIG: Same-Day Delivery – Implications for the Postal Service

The same-day delivery of merchandise and groceries in the U.S. accounted for only 249 million packages in 2018, making it a niche market with uncertain financial and growth prospects. The next-day delivery of parcels may well become a more critical segment than same-day — which bodes well for the Postal Service’s leading role in this…

 Continue reading

USPS OIG Report: First-Line Supervisors in the Postal Service

Executive Summary Due to the impact of first‑line supervisors on Postal Service operations, the OIG sought to gain an understanding of the structure, footprint within the organization, and investments made in first‑line supervisors. As such, key human capital and performance data related to first‑line supervisors was examined to assess patterns of historical performance, evaluate comparability…

 Continue reading

USPS OIG: A Closer Look at Postal Labor Costs

December 2, 2019 (RISC-WP-20-001) The Postal Service is a labor-intensive organization, with labor accounting for 76 percent of costs. As letter volume declines, managing labor costs will become critical to the Postal Service’s financial health. The Postal Service continues to face financial challenges due to declines in letter mail volume. As declines persist, strategic cost…

 Continue reading

Addressing the Diverse Needs and Wants of Rural America: Opportunities for USPS

September 16, 2019 (RISC-WP-19-009) Rural customers value the social aspects of the Postal Service in their communities — more than half of rural customers know either their postmaster, clerk, or carrier by name. The majority of rural and non-rural customers want weeknight post office retail window hours, but rural post offices offer a disproportionately small…

 Continue reading