Background The U.S. Postal Service developed an overarching Continuity of Operations (COOP) plan that allows essential business functions to continue when there is a disruption of normal operations. In support of that plan, the Postal Service developed the Retail Systems COOP (Plan) to provide a methodology for continuing retail operations in the event of a…
USPS recently added technology at retail locations that provides employees with the capability to scan government identification cards with two-dimensional barcodes. Postal Service locations with Retail Systems Software (RSS) and mobile Point of Sale (mPOS) equipment can now scan these cards. The scans are required for Hold Mail and change of address requests. Scanning the…
USPS will test a service that allows customers to ship returns to merchants when they no longer have the original packaging for the item. The Package Less Returns service will be tested at 53 sites in Southern Area’s Dallas District that are equipped with Retail Systems Software (RSS) workstations. The returned merchandise will be shipped…
USPS is introducing two retail technology features to better serve customers. The first feature, available now, allows retail associates to review package tracking and the status of customer refunds through Retail Systems Software (RSS). The second feature will allow customers to receive electronic receipts. This feature is slated to debut on full-service RSS terminals in…
Arbitrator Das sides with union for arbitration victory Web News Article #: 119-2017 12/12/2017 – Arbitrator Shyam Das found in favor of the APWU again in the union’s on-going efforts to enforce the Global Settlement Memorandum of Understanding (GSMOU) and the Global Settlement Remedy Agreement (GSRA) for implementing the GSMOU. In an award issued December…
The Postal Service will eliminate four Extra Services forms at all Retail Systems Software (RSS) sites, including contract postal units that use RSS, beginning Oct. 15. After two successful tests, these color-coded forms are no longer required: PS Form 3804 Return Receipt for Merchandise PS Form 3813 Insured Mail Receipt (domestic only, $500 and under)…
The Postal Service has eliminated four Extra Services forms at some Retail Systems Software (RSS) sites. In a test underway at RSS sites in Capital and Northern Virginia districts, these color-coded forms are no longer required: PS Form 3804 Return Receipt for Merchandise PS Form 3813 Insured Mail Receipt (domestic only, $500 and under) PS…
Background The U.S. Postal Service Office of Inspector General uses tripwires to identify financial anomalies. Tripwires are analytic tools that look at specific behaviors and patterns that are strong indicators of improper activity. From August 1, 2016, to August 31, 2016, our tripwire showed the Norman, OK, Main Office reported fewer stamp sales than other…
