As it has done for years, the Postal Service will implement a no-refund policy for Priority Mail Express packages shipped from Sunday, Dec. 22, through Wednesday, Dec. 25, under the following two conditions:
We made six recommendations to address the issues identified in the report.
The seasonal adjustment will bring prices for the Postal Service’s commercial and retail customers in line with competitive practices.
Background The U.S. Postal Service’s Delivering for America plan included offering new competitive products and services for customers. As part of this effort, the Postal Service launched a new package shipping service called USPS Ground Advantage and discontinued its Retail Ground, Parcel Select Ground, and First-Class Package services. Ground Advantage was intended to streamline package…
December 1, 2022 The Postal Service has announced holiday hours for Post Offices and blue collection boxes. Christmas Eve and New Year’s Eve: Some Post Offices may have extended hours leading up to the holidays, while others may have limited hours on Saturday, Dec. 24. There are currently no plans for limited hours on New…
September 27, 2022 Victory Packaging, the fulfillment company for the Postal Service’s expedited packaging supplies, will now process and ship orders within one business day from the date of receipt. Previously, the interval between order and processing could be as much as 72 hours. The change is effective Oct. 1. The update applies to the…
December 16, 2021 The Postal Service has adjusted its postage refund policy for Priority Mail Express packages and envelopes sent from Dec. 22-25. Under the adjusted policy, postage for Priority Mail Express will not be refunded unless the first delivery attempt or delivery occurs more than two delivery days after the acceptance scan. To submit…
Objective Our objective was to determine if the Postal Service properly processed and supported online refund requests for Priority Mail Express (PME). We conducted this audit in response to concerns raised by the U.S. Postal Inspection Service and our Office of Investigations. The concerns related to potential erroneous payments with online PME refunds issued by…
