The future of USPS retail – New prototype unveiled in Georgia

The Postal Service unveiled a new prototype for retail locations in Athens, GA, on Oct. 8, part of the Delivering for America plan’s emphasis on modernizing the organization and improving customer service.

 Continue reading

USPS OIG: Role of the Postal Service in Identity Verification

Verifying identity credentials that individuals provide online, such as name, address, and Social Security Number (SSN), is increasingly important as government experiences higher identity fraud levels. Several potential roles exist for the Postal Service to contribute to government efforts to create and implement more secure identity verification systems. The emergency disbursement of trillions of dollars…

 Continue reading

USPS Hold Mail to improve online security

The USPS Hold Mail online service will be improved in early October to strengthen security and help customers better protect their information. Hold Mail allows customers to place their mail on hold for 3-30 days. To place mail on hold, customers can visit a Post Office and fill out PS Form 8076, Authorization to Hold…

 Continue reading

USPS OIG Report: Change of Address Identity Verification Internal Controls

Objective Our objective was to evaluate the U.S. Postal Service’s identity verification internal controls for its Change of Address (COA) service. The Postal Service offers COA service whereby residential and business customers can apply to have their mail forwarded to a new address. This service helps customers manage potential adjustments to their mail delivery. The…

 Continue reading