June 22, 2023 The Postal Service recently expanded a pilot program offering in-person identity proofing services for Login.gov at more than 18,000 Post Offices across the United States. USPS began the pilot in February 2022 in seven locations in Maryland, Virginia and Washington, DC. Login.gov is a shared service used by several federal agencies, including…
Verifying identity credentials that individuals provide online, such as name, address, and Social Security Number (SSN), is increasingly important as government experiences higher identity fraud levels. Several potential roles exist for the Postal Service to contribute to government efforts to create and implement more secure identity verification systems. The emergency disbursement of trillions of dollars…
The USPS Hold Mail online service will be improved in early October to strengthen security and help customers better protect their information. Hold Mail allows customers to place their mail on hold for 3-30 days. To place mail on hold, customers can visit a Post Office and fill out PS Form 8076, Authorization to Hold…
Objective Our objective was to evaluate the U.S. Postal Service’s identity verification internal controls for its Change of Address (COA) service. The Postal Service offers COA service whereby residential and business customers can apply to have their mail forwarded to a new address. This service helps customers manage potential adjustments to their mail delivery. The…
