This pilot measured service requests, customer satisfaction and employee availability. The goals are based on tenets of the Delivering of America plan and focus on caring about the customers while empowering employees who are providing service.
June 22, 2023 The Postal Service recently expanded a pilot program offering in-person identity proofing services for Login.gov at more than 18,000 Post Offices across the United States. USPS began the pilot in February 2022 in seven locations in Maryland, Virginia and Washington, DC. Login.gov is a shared service used by several federal agencies, including … Read more
December 2, 2022 APWU and USPS leadership have signed a groundbreaking Memorandum of Understanding (MOU) on the Postal Vehicle Operator (PVO) Position Pilot Program that will establish and fill a minimum of 125 PVO positions in the Oklahoma City, OK area. The region does not currently have APWU-represented Postal Vehicle Service (PVS) operators, and the … Read more
August 17, 2021 The Postal Service is seeking new ways to fill tractor-trailer operator positions. The organization will soon begin a pilot program to add more of these employees, who play an important role in transporting mail from processing and distribution centers to other facilities in the postal network. The pilot will be geared toward … Read more
(March 27, 2018) USPS is introducing expanded training for retail associates as part of the organization’s broader efforts to strengthen customer service and help newer employees learn the ropes. The training will educate newly hired retail associates about postal products and services so they can better help customers. Participants will also receive guidance on conflict … Read more
Background The U.S. Postal Service initially deployed the Management Operating Data System (MODS) to collect data to evaluate plant efficiency. The Postal Service uses MODS data to assign labor costs to Postal Service products and to calculate productivities for plant operations. New employees are initially assigned a labor code that assigns workhours to a default … Read more
July 24, 2015 NEWHALL, CA (CBS) – Package delivery can be tricky – sometimes a box can’t be left without a signature and those dropped at the front door could be damaged by weather. But now, the United States Postal Service may have a solution – bigger mailboxes. The Postal Service is testing larger, package-friendly … Read more
Background The U.S. Postal Service seeks to extend the convenience and reach of its products and services by locating them near where customers live, work, and shop. In August 2013, the Postal Service started a 1-year pilot program with Staples, in which the retailer sold only Postal Service shipping products and services and not those … Read more