Postal Service reboots retail training program

(March 27, 2018) USPS is introducing expanded training for retail associates as part of the organization’s broader efforts to strengthen customer service and help newer employees learn the ropes. The training will educate newly hired retail associates about postal products and services so they can better help customers. Participants will also receive guidance on conflict…

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USPS OIG Management Advisory: MODS Flat Mail Exceptions

Background The U.S. Postal Service initially deployed the Management Operating Data System (MODS) to collect data to evaluate plant efficiency. The Postal Service uses MODS data to assign labor costs to Postal Service products and to calculate productivities for plant operations. New employees are initially assigned a labor code that assigns workhours to a default…

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Video: USPS testing package-sized mailboxes

July 24, 2015 NEWHALL, CA (CBS) – Package delivery can be tricky – sometimes a box can’t be left without a signature and those dropped at the front door could be damaged by weather. But now, the United States Postal Service may have a solution – bigger mailboxes. The Postal Service is testing larger, package-friendly…

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USPS OIG Audit Report: Oversight of the Approved Shippers Program

Background The U.S. Postal Service seeks to extend the convenience and reach of its products and services by locating them near where customers live, work, and shop. In August 2013, the Postal Service started a 1-year pilot program with Staples, in which the retailer sold only Postal Service shipping products and services and not those…

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Postal Service gets green light to test grocery delivery

The Postal Service now has approval for a pilot program to deliver groceries and packaged food, according to an Oct. 23 decision by the Postal Regulatory Commission. The Postal Service had asked to test out a concept it called “customized delivery” in which the agency receives freezer bags filled with foods or other packaged goods…

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USPS: ‘Good for our business’ – PMG gives update on Staples relationship

Today’s customers demand more convenience, and the Postal Service is ready to offer it, with innovative programs for access to postal products and services. “Customers want one-stop shopping,” PMG Pat Donahoe says in his latest video message to employees. “That’s why major retailers are adding services in their retail stores, like dry cleaning, pharmacies, banking…

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APWU President Dimondstein on Staples Announcement on ‘Pilot Program’ Performing USPS Work

“This attempt at trickery shows that the ‘Don’t Buy Staples’ movement is having an effect.” For Immediate Release July 14, 2014 – A Staples announcement on July 14 indicating that the company is terminating its no-bid deal with the U.S. Postal Service and replacing it with an “approved shipper” program is a ruse. Staples and…

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