Postal Service makes it easier than ever to apply for a passport

USPS News Release – January 29, 2018 WASHINGTON, DC – Are you planning international travel this year? Are you applying for a passport for the first time? If so, the U.S. Postal Service has made applying for your passport easier with the launch of the USPS Retail Customer Appointment Scheduler™ tool (RCAS) today on http://www.usps.com/scheduler….

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USPS OIG Report: Passport to Excellence

April 11, 2016 (RARC-WP-16-008) Despite $216 million in revenue from providing passport services in FY 2015, the Postal Service has been processing fewer passport applications than before. The OIG has identified three areas of customer service that could be improved with simple changes, leading to a greater number of passport applications processed. Successful passport services…

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USPS OIG Audit Report: Optimization of Passport Facilities

Background The U.S. Postal Service accepts passport applications at over 5,000 post offices nationwide on behalf of the U.S. Department of State. The Postal Service agreed to accept passport applications for a minimum of 5 hours per day. There is a $25 fee for first-time applications and no fee for renewal applications. Some locations offer…

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USPS OIG: Can the Postal Service Improve its Passport Acceptance Process?

In 1975, the Postal Service began accepting passport applications on behalf of the Department of State (State Department). Today, you can submit your passport application at post offices, public libraries, and courthouses. The State Department’s Bureau of Consular Affairs, Office of Passport Services/Customer Service approves participation in the passport program. In fiscal year 2014, the…

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