Objective Our objective was to assess the Postal Service’s passport application acceptance operations and identify opportunities for improvement. Since 1975, the Postal Service has leveraged its expansive retail network to accept passport applications on behalf of the U.S. Department of State (State Department). The State Department is primarily responsible for nationwide passport services. This includes…
USPS News Release – January 29, 2018 WASHINGTON, DC – Are you planning international travel this year? Are you applying for a passport for the first time? If so, the U.S. Postal Service has made applying for your passport easier with the launch of the USPS Retail Customer Appointment Scheduler™ tool (RCAS) today on http://www.usps.com/scheduler….
April 11, 2016 (RARC-WP-16-008) Despite $216 million in revenue from providing passport services in FY 2015, the Postal Service has been processing fewer passport applications than before. The OIG has identified three areas of customer service that could be improved with simple changes, leading to a greater number of passport applications processed. Successful passport services…
Background The U.S. Postal Service accepts passport applications at over 5,000 post offices nationwide on behalf of the U.S. Department of State. The Postal Service agreed to accept passport applications for a minimum of 5 hours per day. There is a $25 fee for first-time applications and no fee for renewal applications. Some locations offer…
In 1975, the Postal Service began accepting passport applications on behalf of the Department of State (State Department). Today, you can submit your passport application at post offices, public libraries, and courthouses. The State Department’s Bureau of Consular Affairs, Office of Passport Services/Customer Service approves participation in the passport program. In fiscal year 2014, the…
