USPS OIG Report: Stamp Stock Accountability

Objective Our objective was to determine whether controls over unit reserve stamp stock accountability were adequately designed and operating effectively. We received a hotline allegation regarding suspicious fraudulent transactions involving stolen stamps from the North Kenner, LA, Station. An initial investigation confirmed that a Postal Service unit manager had access to large quantities of postage…

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Van Nuys window clerk seeks swap to Nevada or Arizona

I am a window clerk in Van Nuys with almost 13 years seniority looking to swap with either someone in Nevada or Arizona. Preferably with close to same seniority. First Name: Patricia Last Name: Graham Email: patsy0216@yahoo.com Union/Local: APWU – San Fernando Valley Area Local

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Postal Service reboots retail training program

(March 27, 2018) USPS is introducing expanded training for retail associates as part of the organization’s broader efforts to strengthen customer service and help newer employees learn the ropes. The training will educate newly hired retail associates about postal products and services so they can better help customers. Participants will also receive guidance on conflict…

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USPS: Retail employees share best practices

When it comes to satisfying customers, the Tobyhanna, PA, Post Office has a secret weapon — its employees, who regularly rank highly on the Postal Service’s Retail Customer Experience service evaluation. The program sends independently contracted “mystery shoppers” to Post Offices to evaluate customer service. Shoppers then document their experiences by completing a questionnaire for…

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