December 16, 2021 The Postal Service has adjusted its postage refund policy for Priority Mail Express packages and envelopes sent from Dec. 22-25. Under the adjusted policy, postage for Priority Mail Express will not be refunded unless the first delivery attempt or delivery occurs more than two delivery days after the acceptance scan. To submit…
Background This report presents the results of our self-initiated audit of Stamps, Money Orders, and Cash â Phoenix, AZ, Main Office and Northeast Station. Both sites are in the Arizona â New Mexico District of the WestPac Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control…
Objective Our objective was to determine whether controls over unit reserve stamp stock accountability were adequately designed and operating effectively. We received a hotline allegation regarding suspicious fraudulent transactions involving stolen stamps from the North Kenner, LA, Station. An initial investigation confirmed that a Postal Service unit manager had access to large quantities of postage…
How long does an employee have to be off the window to have to go through training again and test on it? We are being told as long as you have had window training in the past it doesnât matter how long ago it was, all you need is a refresher course. First Name: Kevin…
I am a window clerk in Van Nuys with almost 13 years seniority looking to swap with either someone in Nevada or Arizona. Preferably with close to same seniority. First Name: Patricia Last Name: Graham Email: patsy0216@yahoo.com Union/Local: APWU – San Fernando Valley Area Local
(March 27, 2018) USPS is introducing expanded training for retail associates as part of the organizationâs broader efforts to strengthen customer service and help newer employees learn the ropes. The training will educate newly hired retail associates about postal products and services so they can better help customers. Participants will also receive guidance on conflict…
When it comes to satisfying customers, the Tobyhanna, PA, Post Office has a secret weapon â its employees, who regularly rank highly on the Postal Serviceâs Retail Customer Experience service evaluation. The program sends independently contracted âmystery shoppersâ to Post Offices to evaluate customer service. Shoppers then document their experiences by completing a questionnaire for…
I have been a full-time career clerk for the past 28 years, mostly working in a plant and more recently, in a large AO. I am looking to go to a much smaller office as a Window Clerk. It’s a smaller office. Should be an easier job. The only downfall is that it is a…
