USPS OIG Report: Package Tracking Messaging

Background The Postal Service provides customers the ability to track the status of their packages online at USPS.com using the USPS Tracking® website. Examples of messages displayed for customers are “Arrived at USPS Facility”, “In Transit to Next Facility”, “Departed USPS Facility”, or “Out for Delivery”. The Postal Service also provides certain tracking definitions on…

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Postal Bulletin: Beware of Text Message Scams

Phishing is the fraudulent practice of sending emails or other messages claiming to be from trustworthy companies. These messages encourage individuals to disclose personal information, such as passwords and credit card numbers. Many people don’t realize that cybercriminals can also deliver phishing attacks through text messages, which is known as smishing. These types of scams…

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USPS Releases Dog Attack National Rankings

June 10, 2021 WASHINGTON, DC — More than 5,800 postal employees were attacked by dogs in the United States in 2020. From nips and bites to vicious attacks, aggressive dog behavior poses a serious threat to postal employees and the general public. To highlight the enormity of this serious issue, the U.S. Postal Service is…

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USPS to handle historic census mailing

The Postal Service will handle one of the largest mailings in its history when it delivers 590 million mailpieces from the Census Bureau, beginning in March. The pieces will include questionnaires, letters and postcards regarding the 2020 census, the constitutionally mandated survey that seeks to count every resident of the United States. USPS will deliver…

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USPS: Census Bureau tests Informed Delivery in Providence, RI

The U.S. Census Bureau recently tested Informed Delivery’s ability to raise awareness of the agency’s questionnaires. Informed Delivery allows users to receive digital previews of their incoming mail. The free feature has more than 11 million users and is adding about 135,000 new subscribers each week. During the test, residents in Providence, RI, received questionnaires…

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USPS: PMG discusses forum, other topics in video

The National Postal Forum, USPS finances, public policy matters and other topics are addressed in Postmaster General Megan J. Brennan’s latest “Business Focus” video. In discussing the forum, Brennan says the annual industry conference helps the Postal Service generate sales and showcase emerging technologies. She also shows a brief, fast-paced video from the event that…

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USPS: New video explains how PS Form 3849 has been updated

A new video explains how PS Form 3849 has been updated with a simpler format with additional instructions for letter carriers, retail associates and customers. Postal Service employees are required to leave the redesigned form, now called “We ReDeliver for You!”, when they are unable to deliver packages and other mailpieces. The 1-minute, 30-second segment…

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Is USPS’ Informed Delivery feature a new target for security threats?

By C.J. Lovelace – November 25, 2017 The holiday season means a significant increase in mail as millions upon millions of letters and packages move through the U.S. Postal Service system en route to their destinations. For years, the postal service has taken digital photographs of mail as it moves through sorting facilities, helping make…

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