USPS social media heatmap moves to new location

April 9, 2024
The Postal Service’s social media heatmap is now located on the Qlik Sense hub.

The Tableau version of the map is no longer available.

The map geographically displays online reviews of Post Offices as well as conversations with social customer response associates. Results can be viewed by area, district and ZIP Code.

To access the map on Qlik Sense, employees must request access through ARIS. After approval, the “Social Media Heatmap” link can be accessed at

For questions about the map, email Social Media Strategy and Analytics Manager Mary Beth Levin at

For questions about the Qlik Sense hub, email the Informed Visibility customer help desk at

Source: USPS

From 2022: USPS: Social media gauges customer service

Related: APWU: USPS Notification on Social Media

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