OIG Report: Social Media Customer Inquiries

Background Social media has revolutionized the world of communication and commerce. It is increasingly used by billions of people around the globe to interact with each other, access information, and recommend products and services. It is now a common practice for companies and organizations to use social media to not only market products and services,…

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USPS reports second-quarter financial results

The Postal Service has reported its financial results for fiscal 2017’s second quarter (Jan. 1-March 31, 2017). Here are some highlights: • Controllable income. USPS posted controllable income of $12 million for the second quarter, below the $576 million it posted during the same quarter last year. Controllable income describes net income (or loss) that…

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APWU: PSEs Getting a Pay Raise

Starting May 13, Postal Support Employees (PSEs) will get a pay raise of 20 cents an hour. The increase will be reflected in the June 2 paychecks. PSEs are not eligible for COLA increases, including the most recent increase of 16 cents per hour all career employees received in March, but they have five general…

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APWU: Preparations for All-Craft Conference Underway

The 2017 All-Craft Conference will be held Monday, Oct. 2 through Wed., Oct. 4 at Bally’s Hotel in Las Vegas. Other trainings/conferences scheduled around the All-Craft Conference are: National President’s Conference – Sept. 30 – Oct. 1 Secretary-Treasurer’s Training – Sept. 29 – Oct. 1 Legislative Conference – Oct. 1 Retirees Conference – Oct. 2-4…

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OIG Report: Internal Controls Over Money Orders – Kendall Green Station Contract Postal Unit

Background Office of Inspector General (OIG) uses tripwires to identify financial anomalies. Tripwires are analytic tools that look at specific behaviors and patterns that are strong indicators of improper activity. From October 1, 2015, to December 31, 2016, our tripwire identified the Kendall Green Station Contract Postal Unit (CPU), Washington, D.C., reported 262 money orders,…

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USPS is testing elimination of four Extra Services forms

The Postal Service has eliminated four Extra Services forms at some Retail Systems Software (RSS) sites. In a test underway at RSS sites in Capital and Northern Virginia districts, these color-coded forms are no longer required: PS Form 3804 Return Receipt for Merchandise PS Form 3813 Insured Mail Receipt (domestic only, $500 and under) PS…

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Sen. Claire McCaskill calls on USPS to explain complaints of poor service

By Jim Cunningham – May 8, 2017 Two senators are checking on complaints about poor service from the U.S. Postal Service, days after KMBZ News aired a story about persistent problems in Kansas City’s Northland. Sen. Claire McCaskill (D-MO) and Sen. Heidi Heitkamp (D-ND) are stepping up to address concerns about the accuracy of delivery…

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OIG Report: Update for Measuring Pension and Retiree Health Benefits Liabilities

Background The U.S. Postal Service provides pension and health insurance benefits to its retirees. Postal Service employees participate in the Civil Service Retirement System (CSRS) or Federal Employees Retirement System (FERS) pension programs. The Office of Personnel Management (OPM) administers these programs, including projecting future CSRS and FERS assets and liabilities for the federal government…

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