Background The Southwest Station, Washington, D.C., is in the Capital District of the Atlantic Area. The Southwest Station has 48 city routes which are delivered by 59 full-time city carriers and 29 city carrier assistants. The Southwest Station also has 15 clerks, including 10 full-time and five postal support employees. We selected the Southwest Station…
The Postal Service has eliminated four Extra Services forms at some Retail Systems Software (RSS) sites. In a test underway at RSS sites in Capital and Northern Virginia districts, these color-coded forms are no longer required: PS Form 3804 Return Receipt for Merchandise PS Form 3813 Insured Mail Receipt (domestic only, $500 and under) PS…
Summary The Brentwood and Merrifield post offices and the Curseen-Morris and Merrifield P&DCs left remittance mail unattended and did not supervise courier pick-ups, did not maintain courier logs, and had no caller service standard operating procedures (SOP) for local couriers. These conditions occurred because management did not implement sufficient controls to adequately safeguard and ensure…
Audit Report – DR-AR-14-006 – 07/21/2014 Background In recent years, more city letter carriers have been returning from their delivery routes after 5 p.m. Safety concerns increase after dark and a number of recent incidents of violence against carriers have been reported in the media. Media have also reported that customers are unhappy when their…
