OIG Report: Social Media Customer Inquiries

Background Social media has revolutionized the world of communication and commerce. It is increasingly used by billions of people around the globe to interact with each other, access information, and recommend products and services. It is now a common practice for companies and organizations to use social media to not only market products and services,…

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USPS: Hatch Act updates affect postal employees

The Postal Service reminds employees that they must follow rules established by the Hatch Act, a law that prohibits federal workers from engaging in some political activities.  The main point of the Hatch Act is to prevent federal employees from using their positions to unduly influence elections. Under the law, employees can register to vote…

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USPS connecting with holiday customers on Twitter

  The Postal Service is piloting a Social Media Operations Center to help holiday customers on Twitter. Through the end of last week, the center was handling 1,000 daily customer messages, also known as “tweets.” Many tweets are about package and mail tracking or delivery. “People are noticing we’re online and ready to help, and…

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Trending Now . . . The U.S. Postal Service | Office of Inspector General

Social media isn’t just for fun any more. Sure, millions of people are still tweeting, posting, pinning, and sharing things with each other online by the nanosecond. But 70 percent of businesses and organizations worldwide, including the U.S. Postal Service, also have active Twitter, Facebook, LinkedIn, or other social media accounts. Why? Because they recognize…

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