OIG Report: Mail Collection Box Management Process – Capital Metro Area

Background Mail collection boxes, first introduced in 1858, are used primarily to collect mail from customers. Nationwide, there were about 153,000 collection boxes at the end of fiscal year (FY) 2016; however, the U.S. Postal Service has been removing under used boxes, with almost 14,000 boxes removed over the past five years. The Postal Service…

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OIG Report: Social Media Customer Inquiries

Background Social media has revolutionized the world of communication and commerce. It is increasingly used by billions of people around the globe to interact with each other, access information, and recommend products and services. It is now a common practice for companies and organizations to use social media to not only market products and services,…

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USPS reports second-quarter financial results

The Postal Service has reported its financial results for fiscal 2017’s second quarter (Jan. 1-March 31, 2017). Here are some highlights: • Controllable income. USPS posted controllable income of $12 million for the second quarter, below the $576 million it posted during the same quarter last year. Controllable income describes net income (or loss) that…

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