OIG Report: Social Media Customer Inquiries

Background Social media has revolutionized the world of communication and commerce. It is increasingly used by billions of people around the globe to interact with each other, access information, and recommend products and services. It is now a common practice for companies and organizations to use social media to not only market products and services,…

 Continue reading

USPS connecting with holiday customers on Twitter

  The Postal Service is piloting a Social Media Operations Center to help holiday customers on Twitter. Through the end of last week, the center was handling 1,000 daily customer messages, also known as “tweets.” Many tweets are about package and mail tracking or delivery. “People are noticing we’re online and ready to help, and…

 Continue reading