USPS has improved the way it helps telephone callers who request change-of-address services, thanks to a team that came together from several postal departments. Until about two years ago, the organizationâs customer care centers received approximately 400,000 calls annually from individuals with questions or concerns regarding their change-of-address requests. âFor security reasons, there are limits…
Background Social media has revolutionized the world of communication and commerce. It is increasingly used by billions of people around the globe to interact with each other, access information, and recommend products and services. It is now a common practice for companies and organizations to use social media to not only market products and services,…
The Postal Service has moved the Wichita, KS, Customer Care Center to a new location where the facilityâs 250 employees will be better equipped to serve customers. The center is one of four USPS Customer Care Centers opened since 2012. The centers respond to 52 million customer queries each year, resolving 73 percent at first…
National scanning rates recently reached 96 percent, an important milestone that PMG Pat Donahoe praises in his latest State of the Business video message to employees. âYou are doing an excellent job with scanning. Itâs the best weâve ever done,â he says. Donahoe encourages employees to keep the momentum going by continuing to scan mail…
