USPS recently added technology at retail locations that provides employees with the capability to scan government identification cards with two-dimensional barcodes. Postal Service locations with Retail Systems Software (RSS) and mobile Point of Sale (mPOS) equipment can now scan these cards. The scans are required for Hold Mail and change of address requests. Scanning the…
Background In 2016, the U.S. Postal Service managed 31,585 retail offices serving 877 million customers. To reduce wait-time-in-line and expedite customer transactions, the Postal Service developed the mobile Point-of-Sale (mPOS) system. mPOS is a mobile system that allows retail associates to accept credit card and non-PIN debit card payments for customers’ retail transactions. In fiscal…
I would like to know how to request information for the MPOS scanner. I know that Supervisors were using them during an extended absence of mine. They were using Clerks’ Usernames, and having the clerks enter their passwords so they (the supervisors) could do the work. I have requested daily MPOS reports, but that doesn’t…
I am looking for any documentation that states who may use the MPOS in the lobby and who can’t. It is my understanding that it is a T-7 function, not a management function. Can anyone help me out? Thanks.
The Postal Service is continuing to use lobby assistants to better serve retail customers who require simple transactions. The program is part of the organization’s broader effort to strengthen customer service. Since lobby assistants were introduced a few years ago, they’ve helped reduce wait times and boosted scores on Retail Customer Experience surveys, which measure…
The Postal Service continues making investments for the future, including plans for new delivery vehicles, PMG Megan Brennan says in her latest video message. Fifteen companies are competing to build the vehicles, which are slated to debut in 2017. “These vehicles will be designed with increased cargo space and improved access to facilitate both the…
From: Lamont Brooks Sent: Wednesday, August 27, 2014 1:48 PM To: Clerk Division NBA Cc: Regional Coordinators Subject: FW: MPOS Updated Follow-Up Questions with Lobby Assistant program The USPS is continuing the testing of MPOS until October 1, 2014 at which point they will start the national full deployment process. The union requested the USPS…
Senator Shares Themes of North Dakotans’ Stories from Fix My Mail Initiative Press Release – June 7, 2014 WILLISTON, N.D. – U.S. Senator Heidi Heitkamp today brought U.S. Senator Tom Carper (D-DE) to Williston so he could hear firsthand about the challenges that North Dakota faces with mail delivery and service, and about efforts to…
