USPS OIG Blog: Neatness Counts – The Premier Office Program

Posted on September 14, 2015September 14, 2015 by 21cpw

September 14, 2015 Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such…

Lobby assistants allow USPS to serve customers faster

Posted on August 6, 2015August 7, 2015 by 21cpw

The Postal Service is continuing to use lobby assistants to better serve retail customers who require simple transactions. The program is part of the organization’s broader effort to strengthen customer service. Since lobby assistants were introduced a few years ago, they’ve helped reduce wait times and boosted scores on Retail Customer Experience surveys, which measure…