Lobby assistants allow USPS to serve customers faster

The Postal Service is continuing to use lobby assistants to better serve retail customers who require simple transactions. The program is part of the organization’s broader effort to strengthen customer service. Since lobby assistants were introduced a few years ago, they’ve helped reduce wait times and boosted scores on Retail Customer Experience surveys, which measure…

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Postal Service making improvements in western ND

BISMARCK, N.D. — The U.S. Postal Service has embraced technology to improve service for western North Dakota’s growing population. Technology improvements include Mobile Point of Sale devices at six locations and self-service kiosks. Other changes will include a new post office in Williston and higher wages to attract rural letter carriers. “The growth in the…

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