Lobby assistants allow USPS to serve customers faster

The Postal Service is continuing to use lobby assistants to better serve retail customers who require simple transactions. The program is part of the organization’s broader effort to strengthen customer service. Since lobby assistants were introduced a few years ago, they’ve helped reduce wait times and boosted scores on Retail Customer Experience surveys, which measure…

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Self-service success – USPS kiosks hit revenue milestone

USPS self-service kiosks have generated more than $5 billion in revenue as customers increasingly use the automated machines for retail transactions. Approximately 2,500 kiosks are available in Post Office lobbies across the nation. The kiosks allow customers to purchase print-on-demand stamps, ship packages, look up ZIP Codes and renew Post Offices boxes. “They provide customers…

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