Introduction During our Integrity of the U.S. Postal Serviceâs Social Media Presence audit, we found indications of availability issues associated with the National Change of Address (NCOA) database and its related applications. We identified several social media complaints and reports in national news concerning issues submitting and processing change of address requests. Although these issues…
USPS has improved the way it helps telephone callers who request change-of-address services, thanks to a team that came together from several postal departments. Until about two years ago, the organizationâs customer care centers received approximately 400,000 calls annually from individuals with questions or concerns regarding their change-of-address requests. âFor security reasons, there are limits…
USPS recently added technology at retail locations that provides employees with the capability to scan government identification cards with two-dimensional barcodes. Postal Service locations with Retail Systems Software (RSS) and mobile Point of Sale (mPOS) equipment can now scan these cards. The scans are required for Hold Mail and change of address requests. Scanning the…
The Postal Service is reminding employees of the process used to validate customersâ change-of-address requests. When a customer submits a change-of-address order, USPS sends the customer a move validation letter through First-Class Mail and delivers it as addressed. This letter must be delivered to the address on the mailpiece. If the letter must be returned…
