APWU: MPOS Updated Follow-Up Questions with Lobby Assistant program

From: Lamont Brooks
Sent: Wednesday, August 27, 2014 1:48 PM
To: Clerk Division NBA
Cc: Regional Coordinators
Subject: FW: MPOS Updated Follow-Up Questions with Lobby Assistant program

The USPS is continuing the testing of MPOS until October 1, 2014 at which point they will  start the national full deployment process.

The union requested the USPS provide answers to four additional questions which were addressed in this e-mail.

The work will continue to be performed by a LSSA and in the absence of the LSSA  a SSA/SSDA/DSSDA can perform those duties (see Lobby Assistant OJT Guide).

A listing of the MPOS site deployments and timelines are attached.

Please read the information in its entirety and save for later review.

Please share with all your APWU local/state officers.

Lamont Brooks
Assistant Director, Clerk Craft
American Postal Workers Union

From: Dean, Rickey R – Washington, DC [mailto:rickey.r.dean@usps.gov]
Sent: Wednesday, July 09, 2014 2:16 PM
To: Lamont Brooks
Subject: FW: MPOS Updated Follow-Up Questions


Below is the Manager Retail Operations responses to the mPOS questions. Please let me know if this is sufficient. You may use this email.

Rickey R. Dean
Labor Relations Specialist – Team Lead
Contract Administration (APWU)

From: Pepe, Margaret M – Albany, NY
Sent: Wednesday, July 09, 2014 11:53 AM
To: Dean, Rickey R – Washington, DC
Subject: FW: MPOS Updated Follow-Up Questions

Hi Rickey,

As discussed yesterday here are the responses to the following questions:

What actions did the USPS take to alleviate the following concerns that was brought forward by the Union in November 2013?

1) Financial Accountability Concerns (Stamps on Personal Possession)

a. It was stated that Retail Associates would not be financially accountable for stamps on personal possession while operating the mPOS.

2) Safety

a. Risk Analysis is performed by the Postal Inspectors to ensure a safe and secure environment for Postal Service employees, assets, and mail in Postal Service custody.

3) Security

a. Same as above – in addition the attached service talk was issued to the field.

4) Proper Credit for Customer Visits and Transactions

a. Currently only those sites that are Premier Post Office are utilizing mPOS. These sites participate in the Lobby Assistant program and therefore should be utilizing OC 352 to track work hours associated with triaging the customer. In addition there is a tracking non-revenue worksheet that is utilized as outlined in the SOP (attached).

Margaret Pepe
Acting Manager, Retail Operations
US Postal Service


2 thoughts on “APWU: MPOS Updated Follow-Up Questions with Lobby Assistant program

  1. Union and NAME of Local/Branch
    APWU - Local 277, Asheville, NC 28810
    Office held, if any
    Shop Steward, Hendersonville, NC 28792
    Email Address

    The Hendersonville, NC retail clerks are instructed to use the MPOS machine while on the window in order to justify using it daily. This directive is supposedly coming down from district. Most of the time we have only two clerks on the window. If we try to use the MPOS in the lobby it actually makes the lines longer. It also infuriates customers when we pull someone out of line behind them and they have to wait because there is only one clerk left behind the counter that can assist them because they can’t utilize the services of the MPOS. (Thus the reason we are told that we have to use the MPOS machine while on the window. ) There are two MODS operations, 352 for MPOS or lobby assistant and 568 for window services. We are told to stay on 568 but use the MPOS without clocking over to 352. Also there is a new Lobby Assistant function key on the RSS machines. If utilized it gray’s out the mailing functions to prevent a clerk from “flipping” back and forth between selling a customer a book of stamps and running back behind the counter and getting the line down continuously. Is the MPOS to be used on the window or in the lobby. Our office is a level 22.

  2. Union and NAME of Local/Branch
    APWU Philadelphia
    Office held, if any

    USPS is utilizing IOD Carriers as Lobby Assistants in Philly. Trying to claim it has been approved by APWU nationally. Is this true?

Leave a Reply

Required fields are marked *