USPS OIG Management Alert: Kansas City, MO, Stamp Fulfillment Services

This alert responds to concerns brought to our attention regarding the Kansas City, MO, Stamp Fulfillment Services’ (SFS) handling and storage of the U.S. Postal Service’s off-sale inventory. Our objective was to evaluate internal controls over off-sale retail merchandise and accountable paper stored at the Kansas City SFS. Summary The Postal Service needs to improve…

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Lobby assistants allow USPS to serve customers faster

The Postal Service is continuing to use lobby assistants to better serve retail customers who require simple transactions. The program is part of the organization’s broader effort to strengthen customer service. Since lobby assistants were introduced a few years ago, they’ve helped reduce wait times and boosted scores on Retail Customer Experience surveys, which measure…

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USPS: Tunnel vision – Bloomberg Business visits underground postal facility

February 20, 2015 Postal Service employees who work at the Stamp Fulfillment Services (SFS) facility in Kansas City, MO, have a unique perspective on the world.  They work below it. The facility is located inside the SubTropolis, an underground industrial park that Bloomberg Business visited recently. The park, carved out of an excavated mine, is…

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False Charges, Reprisals Against Post Office Worker Prompts Anti-Retaliation Lawsuit

(July 14, 2014) ST. LOUIS (KMOX) – The U.S. Department of Labor has filed a lawsuit against the U.S. Postal Service on behalf of a maintenance employee at the St. Louis Network Distribution Center in Hazelwood, Mo., who reported unsafe working conditions and suffered reprisals, including false charges of making a terrorist threat. The lawsuit…

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Launch of 600th Village Post Office (VPO) in public library

Barely 3 months after opening the Postal Service’s 500th Village Post Office (VPO), the launch of number 600 literally is one for the books. Mid-America District held opening ceremonies at two Kansas City, MO, public libraries May 6. “Our presence here today is an indication that the Postal Service is committed to affordable, attainable mail…

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