USPS teams with Google Cloud for call center relief

Posted on December 14, 2019December 14, 2019 by 21cpw

By Dave Nyczepir – December 12, 2019 The U.S. Postal Service plans to reduce wait times on about 80 million customer calls fielded annually through a partnership with Google Cloud announced Thursday. USPS awarded Carahsoft — Google Cloud’s authorized distributor for public sector clients — a cloud contract with a $50 million ceiling covering customer…

Lobby assistants allow USPS to serve customers faster

Posted on August 6, 2015August 7, 2015 by 21cpw

The Postal Service is continuing to use lobby assistants to better serve retail customers who require simple transactions. The program is part of the organization’s broader effort to strengthen customer service. Since lobby assistants were introduced a few years ago, they’ve helped reduce wait times and boosted scores on Retail Customer Experience surveys, which measure…