USPS, DMV pilot program in California will continue until October 2022

July 6, 2022 The Postal Service has extended a pilot program that provides customers at select California Post Offices with state motor vehicles services. The pilot, which began last fall, will now continue until October 2022. Through the program, the California Department of Motor Vehicles (DMV) has placed self-service kiosks in participating Post Offices in…

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USPS Pilot Program: DMV services in California Post Offices

USPS has teamed with the California Department of Motor Vehicles (DMV) for a pilot program that allows customers to renew their vehicle registration and access other services in select Post Offices. The California DMV has installed special self-service kiosks in five Post Office locations: Sacramento, Rancho Cordova, Paradise, Oakland and Los Angeles. A sixth site…

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USPS Mandatory Stand-Up Talk: Retail lobby equipment — social distancing (4/25/20)

On a daily basis, our customers transact business using our self-service kiosks (SSKs). Providing retail access as well as safeguarding the well-being of our customers is a high priority, especially in response to the Coronavirus Disease 2019 (COVID-19). To ensure the health of our employees and customers, we are continuing to follow recommended guidance and…

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USPS OIG Report: Customer Service for Non-English-Speaking Customers

Objective Our objective was to evaluate the U.S. Postal Service’s customer service to non-English-speaking customers. The Postal Service, established in 1775, has as its basic function the obligation to provide postal services to bind the Nation together through the personal, educational, literary, and business correspondence of the people. In addition, it shall provide prompt, reliable,…

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USPS: New retail kiosks offer updated features

The Postal Service is replacing its approximately 2,800 self-service kiosks with upgraded machines. The new kiosks have improved screens that offer customers an experience similar to using usps.com. “Customers can have more streamlined transactions that combine online features and retail counter service,” said Retail and Customer Service Operations Vice President Kelly Sigmon. The new kiosks…

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USPS OIG Report: Establishing New Retail Access Points

Background The U.S. Postal Service’s retail network is larger than McDonald’s, Starbucks, and Walmart combined — with over 46,000 physical retail access points. These access points are locations where customers can purchase Postal Service products. They include traditional brick-and-mortar post offices and alternate access points such as self-service kiosks, contract postal units, community post offices,…

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Lobby assistants allow USPS to serve customers faster

The Postal Service is continuing to use lobby assistants to better serve retail customers who require simple transactions. The program is part of the organization’s broader effort to strengthen customer service. Since lobby assistants were introduced a few years ago, they’ve helped reduce wait times and boosted scores on Retail Customer Experience surveys, which measure…

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Self-service success – USPS kiosks hit revenue milestone

USPS self-service kiosks have generated more than $5 billion in revenue as customers increasingly use the automated machines for retail transactions. Approximately 2,500 kiosks are available in Post Office lobbies across the nation. The kiosks allow customers to purchase print-on-demand stamps, ship packages, look up ZIP Codes and renew Post Offices boxes. “They provide customers…

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