USPS OIG Report: Kansas City Delayed Mail

Background U.S. Senator Josh Hawley (R-Missouri) requested an audit of postal stations in the Kansas City area. Residents in the service area were experiencing significant delays and routinely waiting more than five days to receive mail. We reviewed ten postal stations and the Kansas City, Missouri, Processing and Distribution Center to determine issues impacting the…

 Continue reading

APWU: USPS Notification of Function 4 PSE Retention Survey

From: Vance Zimmerman <vzimmerman@apwu.org> Sent: Thursday, February 18, 2021 Subject: PSE Retention Survey All, recently the Postal Service notified the APWU that they would be conducting a survey of PSEs assigned to Function 4. This survey is being referred to as “retention survey for Postal Support Employees (PSEs) currently assigned to Function 4 (Customer Service…

 Continue reading

USPS OIG: The Churn and Heartburn of Employee Turn…over

Few businesses are happy when employee turnover is high. It’s usually a sign of lackluster employee engagement, and it’s expensive to hire and train new workers. Keeping an eye on employee turnover rates and what may be causing them to rise is generally a good business practice. We recently looked at the U.S. Postal Service’s…

 Continue reading

USPS OIG Report: Employee Issues at the Dickinson, North Dakota Post Office

Objective This report responds to a request from Sen. Heidi Heitkamp of North Dakota about employee issues at the Dickinson Post Office. In response to that request, our objectives were to determine whether the U.S. Postal Service complied with employee payment requirements and assess employee engagement and staffing levels at the Dickinson, ND, Post Office….

 Continue reading

U.S. Postal Service Diversity and Inclusion Statement

Effective April 1, 2015, the Postal Service™ issued its Diversity and Inclusion Statement. This policy reaffirms the Postal Service’s commitment to building and retaining a diverse and inclusive workforce. UNITED STATES POSTAL SERVICE DIVERSITY AND INCLUSION STATEMENT It is the policy of the U.S. Postal Service to promote the diversity and inclusion of our employees,…

 Continue reading