USPS OIG Report: Highway Contract Route (HCR) Optimization Cost Savings

Objective Our objective was to evaluate the Postal Service’s Highway Contract Route (HCR) Optimization Cost Savings methodology and the accuracy of reported savings for fiscal year (FY) 2017. The Postal Service implemented the Zero Base HCR initiative in FY 2014 (renamed HCR Optimization in FY 2017) to reduce surface transportation costs by identifying, adjusting, and…

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USPS OIG Report: Capital Metro Physical and Environmental Controls Site Security

Objective Our objective was to determine whether the U.S. Postal Service established and implemented effective physical and environmental security controls according to Postal Service policy at the [Redacted] Processing and Distribution Center (P&DC). The Postal Service has the mail processing resources, information technology (IT) network, and transportation infrastructure to deliver mail to every residential and…

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USPS: New tool to help resolve customer issues

USPS will soon introduce a web-based tool that will allow employees to better handle customer service issues. Customer 360 will replace eCustomer Care, the application currently used to process and track business and residential customer inquiries. The new tool will be available in Consumer Affairs offices, Customer Care Centers and Post Offices, allowing employees in…

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USPS OIG Report: Flats Sequencing System Performance – Capital Metro Area

Objective Our objective was to evaluate Flats Sequencing System (FSS) performance in the Capital Metro Area. In October 2008, the U.S. Postal Service began nationwide deployment of 100 FSS machines to sort flat-shaped mail (flats) such as large envelopes, newspapers, catalogs, and magazines into letter carrier delivery order. The Postal Service completed FSS deployment in…

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USPS OIG Report: Management of VMF Undistributed Labor – Capital Metro and Great Lakes

Objective Our objective was to assess the controls over the management of mechanic undistributed labor in the Capital Metro and Great Lakes Areas. The Postal Service defines undistributed labor as mechanic and garagemen work order hours that are less than the actual paid hours. The target variance between these metrics is +/- 3 percent of…

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How Can Undistributed Labor Time and Cost be Better Managed in VMFs?

Project Title: Management of Vehicle Maintenance Facility Undistributed Labor – Capital Metro and Great Lakes Areas Start Date: Tuesday, February 20, 2018 Estimated Report Release Date: June 2018 Vehicle Maintenance Facility (VMF) workload management procedures were developed to maintain vehicles in a mechanically reliable, safe, and clean condition and to ensure vehicles are available for…

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OIG: How Effective is the Flats Sequencing System in the Capital Metro Area?

Project Title: Flats Sequencing System Performance in the Capital Metro Area Start Date: Thursday, January 4, 2018 Estimated Report Release Date: July 2018 The U.S. Postal Service has 100 Flats Sequencing System (FSS) machines nationwide, with 18 in the Capital Metro Area. FSS machines were designed to sort flat-sized mail, which includes large envelopes, newspapers,…

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USPS OIG Report: Terminal Handling Services – Cap Metro Area

Objective The objective of our audit was to assess the effectiveness of the Terminal Handling Services (THS) used to sort and transport mail for the Postal Service in the Capital Metro Area. The Postal Service uses THS suppliers to load mail into FedEx air containers and deliver them to FedEx for transportation across the nation….

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